Carol George

• Project Manger and SME for various projects which have increased productivity and efficiency within the department
• Implemented several departmental enhancements which have resulted in an ROI of 250k+
• Reduce the initial case load from 6000 + cases to roughly 2500 cases
• Work directly with Global Compliance Officers to update and maintain policies and procedures to parallel with the ever changing OFAC sanctions
• Assist team filing FAR/UAR reports as neede
• Send all true AML alerts to our AML team for AML/KYC team
• Lead contact for OFAC general and specific licenses for sanction investigations, working closely with Global Compliance Sanctions team when review is needed
• Established and enforced clear goals to keep Team working collaboratively
• Delegated work to staff setting priorities and goals
• Remain calm and professional in stressful circumstances when dealing with unhappy customers, effectively diffusing situations
• Treated Associates with fairness and respect providing recognition of accomplishments
• Handles all time request and attendance for 80 + Associates
• Handle all productivity reports for associates using sharepoint sites in Excel
• Working with Management Team with daily Team Meetings and any procedure changes and updates including Technical Team for process procedures

• Proficient use of Word, Microsoft Teams, Excel, Cisco Jabber, One note, Microsoft Edge, Google Chrome, Internet Explorer, Powerpoint, Outlook
• Investigates and handle Wire payments using OFAC Sanctions Filter to approve wires for releases or for further Investigations.

• Developed and maintained compliance database, tracking all compliance activities and documents.
• Responded to employee inquiries regarding compliance regulations and procedures.
• Maintained up-to-date knowledge of current and emerging compliance regulations.

Assisted with internal and external audits to confirm compliance with applicable laws and regulations.

• Daily review of transactions to identify and investigate various OFAC entities located on US Treasury specially designated nationals list
• Assist in the department review, and update of the units policies and procedures
• In charge of the training of new hires, internal and external
• Conduct departmental self audits regarding treasury reporting to OFAC

• Process incoming all new England Garnishments
  Process all Florida migration States
  Verify all garnishments were served correctly on the correct Bank entity
  If account was located placed hold and debited account as requested on
  garnishment
• Followed the state tax exemptions as required for each state
  Used Mircosoft word for notifying customer and account notification
  used adding machines, and Microsoft
  Worked closely with all Bank Attorney's and our Bank in house counsel was
  also responsible for all misdirected mail that came into the bank
  I had to analyze and examine all incoming mail, enter data into Excel and
  forward all litigation to our Bank Attorneys for examination.
  Identified needs of customers promptly and efficiently.
  Enforced company policies, answered coworkers' questions and trained
  new personnel.
  Completed various reports and analyzed each report to decide where
  improvements could be made
  Used Excel, Outlook, Email, Communicator, Navigate Internet spreadsheets
• Enforced company policies, answered coworkers' questions and trained
  new personnel.
• Completed various reports and analyzed each report to decide where
  improvements could be made

• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Prepared court orders and judgments for signature.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Provided assistance to attorneys and court personnel in courtroom
• Tracked cases and managed electronic and physical records, creating new
  case files, entering filings, hearings, trials and judgments and closing cases
  when complete.
• Fulfilled document requests by citizens, parties to cases, judges and
  attorneys, keeping records of documents provided.
• Answered face-to-face and telephone requests for information about
  warrants, citations and other court documents or procedures.
• Process and verify all incoming court Subpoenas and incoming IRS
  Summons which are properly served on the bank
• Research, analyze and order all documents requested in the Legal order
• Mail out all documents when due date was stated by Federal Express
• Logged all incoming Subpoenas in Excel spreadsheet
• Calculate the cost for all the documents produced to generate invoice for
  billing Attorneys and Agents.