Carol Gil
Clermont,FL
Summary
I am a an extremely social person with the ability to build solid relationships. Love to be a helper and promote teamwork. Excellent communicator. Goal achiever and trustable. Honesty, work ethic, and compassion values. Focus in performance any rol in a professional and efficient way.
Overview
7
7
years of professional experience
Work History
LEASING SPECIALIST/Property Management Assistant
Self-employed
Orlando, Florida
04.2017 - Current
- Responded to customer inquiries and determines needs and preferences about leasing options via phone, email, or in-person visits.
- Conduct tours while professionally presents features and benefits of communities and properties.
- Followed up with potential tenants after viewings to ensure their satisfaction with the overall service.
- Assisted customers in completing rental applications and verifying qualifications.
- Assist management team with lease renewal procedures, preparing lease packages for new tenants, collecting deposits, and providing orientation materials.
- Ensure properties are ready for residents to move-in on agreed date.
- Performed regular property inspections and documented any necessary repairs or maintenance(move out, mid tenancy and before move in)
- Conducted market research to determine competitive rental rates for available units.
- Advertised vacant units through multiple marketing channels, including online listings and social media posts.
REAL ESTATE SALES AGENT
Self-employed
04.2017 - Current
- Provide advice to clients about market conditions and guidance/assistance through the process of buying, selling, or leasing properties
- Walk clients through each step of the process, connecting them with mortgage professionals, inspectors, insurances agents, searching properties, helping draft contract paperwork, and guide negotiations
- Have in-depth knowledge of the local area and updated on real estate market trends
- Assisting clients in selling or renting a property, promoting the property to potential buyers or renters
- Guiding the seller or landlord to have the property ready for viewing, using advertisements and listing services, and hosting open houses regularly
- Analysis of ROI for RE investors who want to build a solid rental portfolio and offer property management guidance and service if needed
CUSTOMER SERVICE ASSOCIATE (Seasonal)
Amazon, INC (Customer service Virtual center)
Orlando, Florida
03.2020 - 10.2021
- Taking incoming calls and responding emails/chats to help Amazon customers put in requests, submit claims, place orders, track orders, look for products substitutes and fix troubleshooting on Alexa devices.
- Use CMA and programs to navigate the website, research accounts, review options/solutions, and track/document information.
- Support escalation team when need, to actively solve problems, following the with good judgment to ensure the appropriate customer outcome.
Education
License - Real Estate Sales Associate
Acre Institute
03-2017
Certificate - QuickBooks Accounting Software
CASAS-Miami
01.2016
Master degree - Sales and Marketing
UNIVERSIDAD DE CARABOBO
01.2009
Bachelor in Accounting -
UNIVERSIDAD DE CARABOBO
06.2005
Skills
- Passionate about Customer Service
- Excellent negotiation skills
- Self-learned and Self-disciplined
- Well organized
- Attention to details
- Team work advocate
- People-focused, friendly and compassionate
- Proficient computer skills and Microsoft Office domain, included typing and data entry skills
- Excited to learn new things
- Ability to adapt quickly to changing business and client needs
- Bilingual (English-Spanish)
Timeline
CUSTOMER SERVICE ASSOCIATE (Seasonal)
Amazon, INC (Customer service Virtual center)
03.2020 - 10.2021
LEASING SPECIALIST/Property Management Assistant
Self-employed
04.2017 - Current
REAL ESTATE SALES AGENT
Self-employed
04.2017 - Current
License - Real Estate Sales Associate
Acre Institute
Certificate - QuickBooks Accounting Software
CASAS-Miami
Master degree - Sales and Marketing
UNIVERSIDAD DE CARABOBO
Bachelor in Accounting -
UNIVERSIDAD DE CARABOBO