CAROL GOLDSMITH
St. Michaels,MD
Summary
I love working with teams, encouraging healthy competition with leads to positive outcomes. As a leader I value hard work, dedication, and recognition. I am driven, energetic and self-motivated. I have been recognized as a strategic business partner that builds lasting relationships with those around me. I also have extensive experience in streamlining, identifying, and managing talent and driving brand within the organization.
Overview
34
34
years of professional experience
Work History
Customer Service Representative/Cashier
High's
05.2024 - Current
- Enforced all store operation procedures, policies, and guidelines.
- Properly executed strategy of promotional items/services that provide value to customer and shared knowledge of sales and specials.
- Followed all food protocols, procedures, and sanitation requirements.
- Greet and communicate effectively with costumers for their best experience.
- Enhanced customers experience by going above and beyond.
Commercial Crabber
Bozman-Neavitt
04.2021 - 08.2024
- Used manual methods or hoisting equipment to move supplies, nets and catches to and from vessel.
- Measured, sorted, stored catches, returning illegal, or undesirable crabs back to water.
- Kept nets, cables, ropes, and other deck equipment properly stored to control wear and tear.
- Networked with local fisherman and crabbers to move out and redock more efficiently so all parties were successful without incident.
- Conducted daily inspections, assisted in daily maintenance, and preformed minor repairs to keep gear and equipment in optimal condition.
- Stocked vessel with equipment and supplies for operations and effective emergency response.
Home School Instructor
Team Goldsmith
01.2020 - 09.2022
- Taught all subjects including Math, SS, Science, Reading, Writing, Language, Phonics, and Spelling.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate.
Store Manager/Shift Manager
Starbucks
09.2013 - 04.2019
- Hired and coordinated the training of all new partners as well as performance management.
- Established and executed an elevated level of customer service consistent with the Starbucks's brand.
- Ensured all ordering is within guidelines and that the food waste levels are below the expectation.
- Planned, executed and followed-up on the rollout of new Starbuck's initiatives.
- Profit and Loss planning and review.
- Accurate and timely scheduling by anticipating location needs; setting the expectation for payroll management.
Executive Team Lead Logistics
Target
10.2006 - 09.2013
- Responsible for the operations and the movement of product from an offsite warehouse to two Target stores.
- Trained and coached partners (60 to 120 team members): developed two leads to executive positions and multiple team members to team leaders.
- Led the partners in excellent customer service.
- Managed payroll and warehouse Profit and Loss.
- Planned and executing successful holiday season peaks by collaborating with peers across multiple locations and distribution centers.
- Streamlined processes and freight movement to ensure cost effectiveness.
- All Manager on Duty functions including opening, closing and store operations.
Store Manager
Party America
04.2000 - 07.2004
- Hired, training, coached and performance management of team members. Developed two assistant managers to store managers.
- Led the partners in excellent customer service.
- Responsible for the complete remodel by building relationships with vendors and senior management.
Operations Manager
CompUSA
04.1991 - 03.2000
- Forecasted requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
- Communicated customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
- Managed relationships with key operations vendors.
- Recruited, selected, trained, assigned, scheduled, coached, counseled, and disciplined employees.
Education
Project Management Professional - undefined
01.2024
TEFL-LEARN TEFL - Teaching English as a foreign language abroad
01.2020
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
01.2008
US ARMY - 31C Single Channel Radio Operator; File Maintenance Clerk; Unit Nuclear Biological and Chemical Specialist; Detachment Publications Coordinator
06.1990
Masters - Project Management and Logistics
Southern New Hampshire University
05.2027
Skills
- Creative problem solving
- Staff education and training
- Sales expertise
- POS systems expert
- Complaint resolution
- Training development aptitude
- Key holder experience
- Key stakeholder relationship building
- Account management
- Order fulfillment
- Money handling abilities
- Recordkeeping strengths
- Warehousing functions
- Receiving support
- Stocking and replenishing
- Shipping procedures understanding
- Service standard compliance
Timeline
Customer Service Representative/Cashier
High's
05.2024 - Current
Commercial Crabber
Bozman-Neavitt
04.2021 - 08.2024
Home School Instructor
Team Goldsmith
01.2020 - 09.2022
Store Manager/Shift Manager
Starbucks
09.2013 - 04.2019
Executive Team Lead Logistics
Target
10.2006 - 09.2013
Store Manager
Party America
04.2000 - 07.2004
Operations Manager
CompUSA
04.1991 - 03.2000
Project Management Professional - undefined
TEFL-LEARN TEFL - Teaching English as a foreign language abroad
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
US ARMY - 31C Single Channel Radio Operator; File Maintenance Clerk; Unit Nuclear Biological and Chemical Specialist; Detachment Publications Coordinator
Masters - Project Management and Logistics
Southern New Hampshire University
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