Carol Gooch
Lubbock,TX
Summary
Organized Office Manager with over 30 years of experience in the plumbing and construction industry. Adept in prioritizing projects and multitasking effectively to achieve project goals. A methodical and detail-oriented team player with expertise in plumbing. Offering these skills and a strong work ethic.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing a proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager and Owner
Dave's Quality Plumbing, Inc.
01.2000 - Current
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Created reports and presentations.
- Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Managed owner's itinerary and appointments.
- Completed weekly payroll for 5 employees.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Coordinated jobs and managed schedules as project manager.
- Recruited and hired qualified candidates for vacant and new positions.
- Handled all incoming business and client requests for information.
- Sourced vendors for plumbing jobs and negotiated contracts.
- Compared vendor prices to ensure optimal savings.
- Prepared vendor invoices and processed incoming payments.
- Ordered all office supplies including ink cartridges, toner and paper.
Certified Occupational Therapy Assistant
Therapy Staff LLC.
- Provided direct occupational therapy services in SNIFF settings.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Helped improve fine motor, visual perception and sensory processing skills.
- Educated patients and families on conditions, treatments and home exercises.
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Instructed patients and family members on proper discharge care.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Partnered with team of registered nurses and CNA's to achieve overall well-being of all patients.
- Accurately charted patient levels according to established procedures..
Real Estate Agent
Coldwell Banker Real Estate LLC.
- Maintained connections with clients to encourage repeat business and referrals.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Guided clients from beginning to end of the home buying process in choosing the right property.
- Accompanied buyers and sellers to their home inspections and appraisals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated final sales prices with home sellers.
- Coordinated appointments to show marketed properties.
- Communicated between buyers and sellers about property transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Presented purchase offers to sellers for consideration.
- Continually stayed up-to-date on mortgage rates and related real estate news.
- Communicated with clients to understand their property needs and preferences.
Education
Associate of Science - Occupational Therapy Assistant
Grossmont College
El Cajon, CA2000
Bachelor of Arts - Fashion Merchandising And Design
Southwestern College
Chula Vista, CACertificate - Paralegal
University Of San Diego
San Diego, CASkills
- Clear oral/written communication
- Payroll and budgeting
- Project management
- Customer service
- Office management
- Scheduling
- Documentation and control
- Organizational skills
Certification
- CPR certified through American Heart Association
- Holds current furnishing license
Work Type
Full TimeWork Location
On-SiteTimeline
Office Manager and Owner
Dave's Quality Plumbing, Inc.
01.2000 - Current
Associate of Science - Occupational Therapy Assistant
Grossmont College
Bachelor of Arts - Fashion Merchandising And Design
Southwestern College
Certificate - Paralegal
University Of San Diego
Certified Occupational Therapy Assistant
Therapy Staff LLC.
Real Estate Agent
Coldwell Banker Real Estate LLC.
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