Summary
Overview
Work History
Education
Skills
Timeline
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Carol Goodine

Puyallup,WA

Summary

Experienced Office Manager with a strong track record of effectively managing multiple tasks and providing prompt solutions. Demonstrated talent in problem-solving, efficiently handling workloads, greeting visitors, managing incoming phone calls, and fulfilling client requests. Known for fostering a professional and welcoming atmosphere that promotes a positive work environment.

Overview

13
13
years of professional experience

Work History

Office Manager

John L Scott
08.2018 - Current
  • Trained and directly supervised 2 employees
  • Provided high level of administrative support to the South Hill real estate office by assisting Managing Broker and real estate brokers
  • Was instrumental in creating a positive office environment while ensuring that office policies, procedures, and deadlines were met
  • Trained and implemented broker use of internal JLS programs and tools
  • Generated, and maintained reports, provided technical assistance, and managed the branch website and social media
  • Provided ongoing timely and friendly customer support to staff and brokers. Assisted them in troubleshooting issues as needed
  • Managed relationships with vendors and service providers, and ensured that all items were invoiced and paid on time
  • Organized onboarding for all new hire brokers, including setting up multiple company systems and training on all JLS tools
  • Coached and mentored office staff with an emphasis on demonstrating successful marketing approaches
  • Conducted monthly technology classes for brokers to assist them in staying current with their business
  • Fulfilled the same duties as a Broker Service Representative; entered and maintained Listing and Deal transactions into John L Scott software
  • Maintained office phone, vendor, and various rosters
  • Answered multi-line phone system, routed calls, delivered messages to brokers, and greeted visitors
  • Planned and executed numerous company events supporting JLS values and improving broker satisfaction and retention
  • Demonstrated excellent instincts, common sense, judgment, and confidentiality when dealing with information of a sensitive nature
  • Ordered and maintained office supplies on a weekly basis
  • Verified salaried and hourly employee's time cards to prepare accurate bi-weekly payroll
  • Assisted in organizing office and company events, including coordinating logistics and ensuring smooth execution.
  • Prepared and cooked meals for company gatherings, contributing to a positive and enjoyable team atmosphere.

Broker Services Representative/Administrative Assistant

John L. Scott
05.2014 - 07.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services while creating welcoming, positive experiences
  • Investigated and resolved customer inquiries and complaints quickly
  • In the absence of the Managing Broker, maintained rhythm of daily operations by operating in a capacity beyond assigned responsibilities; resulted in no reduction in broker services during that time period
  • Coached and mentored staff and brokers during the implementation of new software (Skyslope); reduced friction of change and increased staff and particularly broker efficiency
  • Performed marketing tasks-Developed and distributed Flyers, Postcards, Feature Cards, and Social Media Posts
  • Closed office files and processed paperwork for the official file for accounting
  • Oriented new brokers on office procedures- to include Skyslope, financial reports, email, and fax procedures
  • Created onboarding announcements and distributed them to the office and social media platforms for those brokers
  • Maintained office phone, vendor, and color code rosters for both the Main and South Hill offices.
  • Responsible for Weekly Reports- Past Pendings, Expired Listings, and Listing and Deal Inventory for both Main and South Hill offices
  • Coordinated with outside vendors on supplies and maintenance issues

Staffing Manager

Staff Pro
11.2011 - 11.2013
  • Met and exceeded goals set by manager through implementation and execution of recruiting, applicant placement and customer service strategies to exceed client expectations and comply with all necessary regulations
  • Managed 4 major accounts with over 300 employees including the local government and a major regional newspaper; Achieved higher retention rates over previous years; resulting in contract renewals with both clients
  • Recruited, interviewed, performed skills evaluation of applicants to fill temporary and temporary to hire job orders with qualified candidates prior to clients requested deadlines
  • Performed daily management of temporaries/employees while on assignment
  • Oriented employees to the policies and procedures of Staff Pro as well as client specific orientation and scheduled drug screenings
  • Professionally handled complaints/concerns from both clients and temporaries/employees in a timely manner and notified management of legal and safety concerns as they occurred
  • Properly handled work-related injuries to include completing the First Report of Injury and following up to insure the individual received the necessary treatment and that all procedures were followed
  • Maintained responsible documentation and decision-making relating to unemployment, worker's compensations and all federal, state and local laws
  • Responsible for record keeping of all documentation in database (eEmpACT) and hard copy files including W-2 - employment related documents

Education

High School Diploma -

Lake Mary High School
Lake Mary, FL

Skills

  • Office Management & Multi-tasking
  • Administrative Support & Problem-Solving
  • Team Leadership & Employee Training (2 employees)
  • Client Relations & Customer Service
  • Real Estate Office Operations & Broker Support
  • Marketing & Social Media Management (Proficient in Canva)
  • Event Planning & Coordination
  • Vendor & Service Provider Management
  • Payroll Processing & Time Card Verification
  • Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
  • Report Generation & Data Management
  • Technology Training & Support
  • Confidential Information Handling

Timeline

Office Manager

John L Scott
08.2018 - Current

Broker Services Representative/Administrative Assistant

John L. Scott
05.2014 - 07.2018

Staffing Manager

Staff Pro
11.2011 - 11.2013

High School Diploma -

Lake Mary High School

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Carol Goodine