Carol Gossman
Niceville ,FL
Summary
Adept in hospitality and customer service, I excel in creating memorable experiences, as demonstrated at Dale E Peterson Vacations. My expertise in sales and problem-solving, coupled with a knack for multitasking, has consistently enhanced guest satisfaction and loyalty. Skilled in cash handling and service excellence, I'm committed to surpassing employer expectations with professionalism and warmth.
Overview
5
5
years of professional experience
Work History
Hospitality
Dale E Peterson Vacations
04.2002 - 10.2002
- Maintained a clean and inviting reception area, reinforcing the hotel''s commitment to excellence in hospitality standards.
- Generated repeat business through exceptional hospitality and attention to detail in guest accommodations.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Supported front desk operations during peak hours when necessary, demonstrating flexibility in fulfilling various roles within the hospitality team.
Temp Worker
Express Employment
08.2001 - 03.2002
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
JCPenney
10.1997 - 07.1999
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
GED - General Studies
Adult Education
Columbia, SC12.2006
Skills
- Hospitality industry experience
- Hospitality and service knowledge
- Hospitality and Professionalism
- Customer Service
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Money Handling
- Cash Register Operation
- Store Opening and Closing
- Sales expertise
- Merchandising knowledge
Timeline
Hospitality
Dale E Peterson Vacations
04.2002 - 10.2002
Temp Worker
Express Employment
08.2001 - 03.2002
Sales Associate
JCPenney
10.1997 - 07.1999
GED - General Studies
Adult Education
Similar Profiles
Michael BuddMichael Budd
Auto Body Technician Assistant at Dale Peterson Auto BodyAuto Body Technician Assistant at Dale Peterson Auto Body
Sharla DaleSharla Dale
Director at Dale Fisheries Pty Ltd ATF L and S Dale Family TrustDirector at Dale Fisheries Pty Ltd ATF L and S Dale Family Trust
Mondré SchefferMondré Scheffer
Beekeeper at Peterson Farms Honey LLCBeekeeper at Peterson Farms Honey LLC