Carol Gott
Sabattus,ME
Summary
At the State of Maine, I enhanced office efficiency and customer satisfaction through expert database management and exemplary customer service. Leveraging skills in Excel and a positive attitude, I streamlined license processing and improved data accuracy, significantly contributing to operational excellence and team proficiency.
Overview
16
16
years of professional experience
Work History
Office Associate- Licensing Clerk
State Of Maine
07.2010 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Restocked supplies and placed purchase orders to maintain adequate supplies for the inspectors
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Developed and maintained spreadsheets in Excel to track and chart information such as incoming applications.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Collaborated DWP Drinking Water Program and other State Programs
- Processed payments and documented account changes for financial accuracy and transparency.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Processed incoming License renewals and applications
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Provided clerical support, addressing routine, and special requirements.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Managed a database of all active licenses, maintaining up-to-date information on renewals and expirations.
- Developed training materials for new Licensing Clerks, increasing team proficiency in job tasks and responsibilities.
- Processed payments for applications and renewals, maintain accounting, issued receipts, and updated account balances.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Testing upgrades to the new data base
Office Associate
DHHS
05.2008 - 07.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and maintained spreadsheets in Excel to track and chart information such as Incoming Clients .
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
GED -
04.2006
Skills
- File Organization
- Reception duties
- Data Entry
- Data entry expertise
- Paperwork Processing
- Document Management
- Meeting Scheduling
- Proofreading abilities
- Spreadsheet Creation
- Mail distribution
- Positive Attitude
- Customer Service
- Valid Driver's License
- Verbal Communication
- Organizing and Categorizing
- Office Administration
- Excel spreadsheets
- Mail handling
- Database Management
- Clerical Support
- Accounting
Timeline
Office Associate- Licensing Clerk - State Of Maine
07.2010 - Current
Office Associate - DHHS
05.2008 - 07.2011
Poland Regional High School - GED,
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