Carol Gray
Box Elder,SD
Summary
Dynamic medical office management professional with over a decade of experience optimizing administrative processes and fostering a collaborative work atmosphere. Recognized for a commitment to teamwork and consistently meeting departmental operational objectives. Proven ability to adapt to the evolving demands of the healthcare environment, leveraging expertise in office software, scheduling, and resource management to enhance efficiency and productivity. Dedicated to creating solutions that support staff and patient needs, ensuring seamless operational flow.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inventory Administrator
C&G Management
10.2023 - Current
- Maintain confidentiality and HIPAA compliance when handling patient/customer information.
- Support cycle counts and inventory audits as needed.
- Utilize state compliance tracking systems, such as METRC and CCRS, efficiently.
- Demonstrate exceptional attention to detail in accurately transferring information from state manifests into our POS, and ERP systems.
- Work closely with the accounting team to resolve payment discrepancies and address product quality issues as they arise.
- Implement process improvements to enhance inventory accuracy and operational efficiency.
- Collaborate with the Purchasing Director to enhance the manifest acceptance processes and standard operating procedures in various states, which include WA, OR, IA, and MN.
Purchasing and Fixed Asset Property Accountant
Coeur D'Alene Tribe
12.2021 - 10.2023
- Oversaw and managed the day-to-day activities of the Tribe's purchase order system, ensuring that requests are coded appropriately, costs are allowable, and are within the scope of grant guidelines for each program.
- Recorded the purchases, retirements, transfers, and adjustments of capital assets in the capital asset system every month for each tribal department.
- Prepared month-end and year-end reports required for the audit of financial statements.
- Established, compiled, and maintained records of land, buildings, and capital equipment to document costs and depreciation for 31 departments.
- Reconciliation of the CDA tribes' fixed asset schedules while working closely with insurance carriers, providing listings of each building, equipment, and vehicle.
- Assisted with the application and renewal process of the CDA tribes' property insurance policies.
Behavioral Health Office Coordinator | Grants Mgmt
Marimn Health
04.2019 - 12.2021
- Acted as the initial point of contact, greeted patients professionally, registered new patients, and helped them navigate the organization's services.
- Supported Behavioral Health providers with CEU management, travel arrangements, and meeting coordination.
- Scheduled patient appointments and managed the schedules of 12 behavioral health providers.
- Managed the collection and maintenance of patient demographics, eligibility, and income information, while maintaining the confidentiality of patient health records.
- Familiarity with various Behavioral Health grants, such as TOR 3, State Opioid Response, TOR no-cost extension, Zero Suicide Prevention, Department of Justice, GPRA survey/questionnaires, and capturing analytical data for each grant.
- Provide a range of support to leadership and the department, including scheduling, preparing materials for meetings, and composing documents.
- Acted as a point of contact for the Behavioral Health department around grant tracking, data entry, and required quarterly reporting to grant stakeholders.
- Collaborated with the Reentry and MAT teams on facilitating community-based resources while linking patients to other social service needs within the community.
Behavioral Health Office Manager
The Native Project
09.2015 - 03.2019
- Served as the first point of contact for patients, addressing needs related to substance use disorders, and mental health conditions.
- Verification of health insurance coverage, using multiple third-party verification processes, such as Medicare, Medicaid, Tricare, private insurance, and commercial insurance.
- Acted as a liaison between the medical team, behavioral health providers, and outside agencies to coordinate care and resolve barriers.
- Assisted the Behavioral Health Director with program development and implementation, creating schedules, and managing provider calendars.
- Ensured services are delivered with cultural competency and sensitivity to Native American values, traditions, and community.
- Completed new patient intakes, verified insurance information, and ensured mandated forms were properly completed.
- Performed various administrative tasks by filing, copying, scanning and faxing documents.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
Bookkeeper
Bi Mart Corporation
08.2008 - 09.2015
- Managed accounts payable and receivable processes, ensuring accuracy in financial transactions.
- Reconciled bank statements with internal records to maintain financial integrity.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
- Developed monthly, quarterly and annual profit reports.
Education
Social Sciences
Utah State University
Logan, UTAddiction Studies
Spokane Falls Community College
Spokane, WA01-2008
Skills
- Strong focus on data accuracy
- Skilled in MS Office Suite
- Data retention management
- Financial analysis and reporting
- Scheduling and calendar management
- Event coordination
- Knowledgeable in electronic health records programs, such as RPMS, Athena, NextGen, Dentrix, Greenway Health
- Knowledge of HIPAA and 42 CFR Part 2
- Cultural diversity and cross-cultural understanding
- Medical terminology
Certification
- QPR Gateway Training
- Trauma Informed Care Training
Timeline
Inventory Administrator
C&G Management
10.2023 - Current
Purchasing and Fixed Asset Property Accountant
Coeur D'Alene Tribe
12.2021 - 10.2023
Behavioral Health Office Coordinator | Grants Mgmt
Marimn Health
04.2019 - 12.2021
Behavioral Health Office Manager
The Native Project
09.2015 - 03.2019
Bookkeeper
Bi Mart Corporation
08.2008 - 09.2015
Addiction Studies
Spokane Falls Community College
Social Sciences
Utah State University