Carol Greene
Menomonee Falls,WI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Overview
17
17
years of professional experience
Work History
Network Scheduler
Footprint Acquisitions LLC
Lisle, IL
08.2022 - Current
- Maintain communication with depots to ensure timely completion of projects.
- Provided support in identifying critical path activities to ensure deadlines are met.
- Communicate schedule changes effectively with teams assigned to me when necessary.
- Enter information into system to update status reports.
Field Supervisor
SAS Retail Services (by acquisition)
Menomonee Falls, WI
04.2020 - 07.2022
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Monitored project progress against established timelines and budgets.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Assigned duties to field personnel according to their qualifications or experience level.
- Coordinated with vendors, suppliers in order to procure necessary supplies or services required for successful completion of assigned tasks, projects.
- Analyzed customer feedback regarding quality of service provided by field personnel.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Assigned work to field employees, based on material or work requirements for specific jobs.
- Completed projects milestones on time by keeping team members on task and operating with efficiency.
- Resolved customer issues and built strong, productive relationships with project stakeholders.
- Suggested or initiated promotions, transfers or hires.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Field Supervisor
TNG Merchandising (by acquisition)
Menomonee Falls, WI
04.2014 - 04.2022
- Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
- Resolved conflicts between workers or other stakeholders related to the project.
- Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
- Evaluated employee productivity levels; implemented strategies to improve efficiency.
- Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.
- Ensured compliance with applicable laws, regulations and company policies at all times.
- Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
- Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
- Interviewed job candidates and arranged for new-hire participation in vendor and in-house training programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Field Supervisor
Readerlink Distribution Services, LLC
Menomonee Falls, WI
02.2007 - 04.2014
- Planned and coordinated field operations, including scheduling of personnel, materials and services.
- Developed work plans for completion of projects on time and within budget.
- Resolved conflicts between workers or other stakeholders related to the project.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Evaluated employee productivity levels; implemented strategies to improve efficiency.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed job candidates and arranged for new-hire participation in vendor and in-house training programs.
- Assigned crew members to specific job assignments, carefully matched job complexity with crew member's skills and experience and followed up to verify right fit.
Education
Cosmetology - Cosmetology
Capri Cosmetology College
Cedar Rapids, IA05-1985
Some College (No Degree) - General Studies
Northwestern College
Roseville, MNSkills
- Project Scheduling
- Timesheet Management
- Meeting Planning
- Scheduling
- Customer Service
- Effective Multitasking
- Telephone Etiquette
- Team Supervision
- Performance Reviews
- Customer Relationship Management
- Performance Improvement
- Teamwork And Collaboration
- Client Relations
- Time Management Skills
- Hiring and Recruiting
References
References available upon request.
Timeline
Network Scheduler
Footprint Acquisitions LLC
08.2022 - Current
Field Supervisor
SAS Retail Services (by acquisition)
04.2020 - 07.2022
Field Supervisor
TNG Merchandising (by acquisition)
04.2014 - 04.2022
Field Supervisor
Readerlink Distribution Services, LLC
02.2007 - 04.2014
Cosmetology - Cosmetology
Capri Cosmetology College
Some College (No Degree) - General Studies
Northwestern College
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