Carol Griffith
Miami,OK
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Experienced with patient care evaluation and compliance with healthcare standards. Utilizes expertise to enhance care coordination and ensure efficient resource management. Track record of leveraging analytical skills and effective communication to improve patient outcomes.
Professional support specialist with strong background in mental health advocacy and peer support. Proven ability to build trusting relationships and facilitate impactful group and individual sessions. Known for effective teamwork, adaptability, and commitment to achieving positive outcomes. Skilled in active listening and conflict resolution.
Overview
4
4
years of professional experience
Work History
Receptionist
Meta Mental Health
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Utilization Review Specialist
Vision Health Aka Willow Crest Hospital
08.2023 - 12.2024
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and organizational policies regarding privacy and data security.
- Provided timely feedback to physicians regarding patient progress, facilitating adjustments to treatment plans as needed.
- Managed a high volume of cases efficiently by prioritizing tasks and maintaining strict deadlines for completion of reviews.
- Ensured accuracy of billing and reimbursement processes by reviewing medical records for proper coding and documentation practices.
Case Manager II
House of Hope
01.2023 - 07.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Peer Support Specialist
Lost River Treatment Center
09.2021 - 09.2022
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them..
- Promoted a strengths-based approach for clients through active listening and empathy.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Education
Bachelor of Arts - Social Work
Missouri Southern State University
Joplin, MO05-2021
Associate of Arts - Social Work
Crowder College
Neosho, MO05-2019
GED -
Labette Community College
Parsons, KS08-2008
Skills
- Telephone skills
- Data entry
- File management
- Verbal and written communication
- Professional demeanor
- Customer/Client relations
- Documentation and reporting
- Appointment scheduling
- Information protection
- Front desk operations
- Office supply inventory control
- Recordkeeping and bookkeeping
Timeline
Receptionist
Meta Mental Health
01.2025 - Current
Utilization Review Specialist
Vision Health Aka Willow Crest Hospital
08.2023 - 12.2024
Case Manager II
House of Hope
01.2023 - 07.2023
Peer Support Specialist
Lost River Treatment Center
09.2021 - 09.2022
Bachelor of Arts - Social Work
Missouri Southern State University
Associate of Arts - Social Work
Crowder College
GED -
Labette Community College
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