Carol Guttery

Detail-oriented Medical Billing Professional with expertise in accurate coding and insurance verification. Streamlined billing processes and enhanced revenue collection through effective claims handling and patient invoicing. Demonstrated proficiency in healthcare administration, medical coding, and electronic health records management, contributing to efficient and compliant operations.

• Managed customer inquiries and resolved issues in a fast-paced retail environment.
• Oversaw daily operations of the customer service department to ensure efficiency.
• Collaborated with store management to improve customer satisfaction strategies.
• Facilitated communication between departments to address customer needs promptly.
• Provided exceptional customer service to ensure customer satisfaction.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Collected money out of cash registers throughout the store and replaced with the next day start out money.

• Managed documentation of test cases and results for compliance purposes.
• Coordinated testing schedules to ensure timely execution of testing.
• Collaborated with cross-functional teams to gather testing requirements.

• Facilitated patient check-in and registration processes efficiently.
• Managed appointment scheduling using hospital's electronic health record system.
• Assisted patients with inquiries and provided comprehensive information on services.
• Processed insurance verification and patient billing information accurately.
• Handled sensitive patient information while maintaining confidentiality standards.
• Supported administrative tasks, including filing and data entry for patient records.