Carol Hahn
Orrville
Summary
Personable and dedicated customer service representative with extensive experience in the medical and behavioral health setting. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
49
49
years of professional experience
Work History
Customer Support Specialist
Anazao Community Partners
Wooster
07.1997 - Current
- Prepared for new roles by leveraging extensive experience at Anazao in mental health and addiction services.
- Resolved customer inquiries by identifying issues and offering appropriate solutions.
- Collaborated with team members to enhance service delivery and efficiency.
Secretary
Dr Jorge Motta
Orrville
01.1991 - 06.1997
- Managed medical billing, surgical scheduling, and general office administration for a general surgeon.
- Managed scheduling and appointment coordination for Dr. Jorge Motta's office.
- Maintained organized patient records and confidential information securely.
- Handled incoming calls, directing inquiries to appropriate staff members.
Medical Secretary
Family Practice Center
Orrville
01.1981 - 01.1991
- Delivered administrative support to five physicians in a medical office, managing tasks such as Workers' Compensation claims.
- Managed patient appointment scheduling and maintained accurate records.
- Coordinated communication between patients and healthcare providers effectively.
- Processed patient intake forms and verified insurance information promptly.
Typist
Ed McCullough CPA
Canton
01.1978 - 01.1980
- Generated detailed financial reports and provided general office support for a CPA firm.
- Typed and formatted financial documents for client presentations and reports.
- Entered data into accounting software to maintain accurate financial records.
- Reviewed and proofread documents for grammar, punctuation, and clarity.
Education
HS diploma -
Tuslaw High School
MassillonSkills
- Customer relationship management
- Attention to Detail
- Product knowledge
- Confidentiality and Compliance
- Multichannel communication
- Attention to Detail
- People skills
Personal Information
Title: Claims Specialist
Timeline
Customer Support Specialist
Anazao Community Partners
07.1997 - Current
Secretary
Dr Jorge Motta
01.1991 - 06.1997
Medical Secretary
Family Practice Center
01.1981 - 01.1991
Typist
Ed McCullough CPA
01.1978 - 01.1980
HS diploma -
Tuslaw High School