Summary
Overview
Work History
Education
Skills
Timeline
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Carol Haley

Shepherdsville,KY

Summary

A position in the pharmacy field that will utilize my experience and leadership skills to meet business objectives and support my commitment to continuous improvement.

Overview

14
14
years of professional experience

Work History

Micro Hub Supervisor

CareMetx
11.2020 - Current
  • Support program manager with reverification process
  • Create work instructions for the program
  • Quality assistance liaison to ensure all metrics are captured and reported correctly to client
  • Train staff on updates and changes of the program
  • Supervise staff of 15

Program Supervisor

RxCrossroads By McKesson
06.2018 - 10.2020
  • Create work processes that ensure the program is compliant to the contractual key performance indicators
  • Implement employee training programs to meet client expectations
  • Manage team members productivity and provide additional training as necessary
  • Responsible for hiring all staff
  • Responsible for Care Records being recorded properly
  • Support Program Manager when needed in launching of new programs and testing

Quality Coordinator

RxCrossroads By McKesson
08.2017 - 06.2018
  • Work directly with program manager to implement new processes
  • Test all deployments of new programs
  • Update and track all business rules and Standard Operating Procedures
  • Train all new hires

Territory Case Manager

RxCrossroads By McKesson
10.2014 - 08.2017
  • Responsible for patient's journey in applying for specialty medication through patient assistance programs
  • Provide consultive services to physician offices and specialty pharmacies to help patient acquire approval for specialty medication
  • Keep prescribers and sales representatives up to date on case status's while maintaining HIPPA compliance
  • Coordinate drug shipments and in home nurse trainings for new and existing patients


Operational Supervisor

RxCrossroads By McKesson
12.2009 - 10.2014
  • Directly responsible for management of pharmacy services employees
  • Serve as primary liaison between RxCrossroad's staff members and key personnel with the client
  • Develop, coordinate and manage various pharmacy patient assistance programs
  • Create work processes that ensure the program is compliant to contractual key performance indicators
  • Implement employee training programs to meet client's service expectation

Fulfillment Supervisor

RxCrossroads By McKesson
11.2010 - 07.2011
  • Responsible for first-line management and overall performance of pharmacy staff members
  • Preparing and planning strategies to meet the daily fulfillment expectation
  • Direct, support and delegate tasks to staff members based on skill level
  • make appropriate improvements to department processes and procedures
  • Foster communication and teamwork among staff to ensure accomplishment of operational goals
  • Understand and use the Mail Rx fulfillment/distribution technology

Education

GED -

Greenbrier East High School
Lewisburg, WV
05.1987

Skills

  • Microsoft Applications- Excel, Outlook, PowerPoint, Word
  • Document Control Software- DOC9000
  • Order Processing and Fulfillment Systems- MailRx
  • Multi Carrier Shipping Software- Logicor
  • Effective oral and written communication skills
  • Excellent organization skills
  • Exceptional customer service
  • Able to manage several projects simutaneously

Timeline

Micro Hub Supervisor

CareMetx
11.2020 - Current

Program Supervisor

RxCrossroads By McKesson
06.2018 - 10.2020

Quality Coordinator

RxCrossroads By McKesson
08.2017 - 06.2018

Territory Case Manager

RxCrossroads By McKesson
10.2014 - 08.2017

Fulfillment Supervisor

RxCrossroads By McKesson
11.2010 - 07.2011

Operational Supervisor

RxCrossroads By McKesson
12.2009 - 10.2014

GED -

Greenbrier East High School

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Carol Haley