CAROL HALL

OWNER

COLONIAL TOWNE INS. AGY, LLC

02.1986 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Trained and motivated employees to perform daily business functions.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Consulted with customers to assess needs and propose optimal solutions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Established foundational processes for business operations.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Expanded business into new markets, cond
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Summary

Overview

Work History

OWNER

Education

Associate of Arts - BUSINESS, ACCOUNTING, BOOK-KEEPING, MANAGEMENT

Skills

Websites

Affiliations

Interests

Timeline

OWNER

Associate of Arts - BUSINESS, ACCOUNTING, BOOK-KEEPING, MANAGEMENT