Carol Hall
Meadowbrook,WV
Summary
Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction.
Reliable Delivery Driver with background in ensuring prompt, safe delivery of goods while maintaining excellent customer service. Strengths include route planning, time management, and problem-solving skills. Previous work has made significant impact on improving efficiency and satisfaction rates for businesses served.
Overview
8
8
years of professional experience
Work History
Delivery Driver/ Data Entry Billing/Shipping and R
NDX standard lab
Clarksburg, West Virginia
03.2020 - Current
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Reported mechanical problems encountered with vehicles to dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Contacted customers prior to delivery to coordinate delivery times.
- Assisted warehouse personnel in packing orders when necessary.
Cashier/stocker
Tru south
Bridgeport, West Virginia
05.2020 - 01.2023
- Answered phone calls to assist customers with questions and orders.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Costumer Service
Info place
Bridgeport, WV
09.2016 - 01.2022
- Provided exceptional customer service at all times.
- Created customer service model used at multiple locations, resulting in increase in customer service ratings.
- Developed and implemented customer service policies and procedures to ensure quality customer service delivery.
- Provided excellent customer service to guests.
- Resolved customer service issues in a timely manner while providing excellent customer service at all times.
- Attended to customer service issues.
Head Cashier Supervisor
Home depot
Bridgeport, West Virginia
02.2018 - 09.2020
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Managed daily operations, client relations and IT.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Built and maintained working relationships with peers and upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Lincoln High School
Shinnston, WV05-1987
Diploma - Nursing Assistant
United Technical School
Clarksburg, WV05-1987
Skills
- Commercial driving
- Weather adaptability
- Defensive driver training
- Delivery schedule development
- GPS and route planning
- Time management
- Clean MVR
- Map reading and navigation skills
- Responsible driver
Timeline
Cashier/stocker
Tru south
05.2020 - 01.2023
Delivery Driver/ Data Entry Billing/Shipping and R
NDX standard lab
03.2020 - Current
Head Cashier Supervisor
Home depot
02.2018 - 09.2020
Costumer Service
Info place
09.2016 - 01.2022
High School Diploma -
Lincoln High School
Diploma - Nursing Assistant
United Technical School