Carol Hammond
Manheim,PA
Summary
Seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance.
Overview
24
24
years of professional experience
Work History
Human Resources Manager
Kegel's Produce
Lancastert, PA
11.2006 - 09.2010
- Established the Human Resources department from the ground up, ensuring compliance with current industry standards.
- Administered benefits programs and addressed employee inquiries at Kegel's Produce.
- Oversaw compliance with labor laws and company policies at Kegel's Produce.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Held exit interviews and documented information discussed with employees.
- Ensured compliance with federal, state and local employment laws.
Manager
Callcare
Lancaster, Pennsylvania
11.2001 - 02.2006
- Resolved customer inquiries and escalated issues when necessary.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Human Resouces Manager
PFI
Lititz, Pennsylvania
06.1986 - 07.1999
- Led the establishment of the Personnel Department, handling recruitment processes, benefits administration, unemployment claims, and workers' compensation.
- Facilitated employee onboarding and orientation programs for new hires.
- Developed and implemented HR policies aligned with organizational goals.
- Managed recruitment processes to attract top talent for various positions.
Education
High School Diploma -
Warwick High School
Lititz06-1966
Skills
- Recruiting strategies
- Benefits administration
- Labor law compliance
- Employee records management
- Job posting creation
- HR policy development
- Unemployment claims management
- Employee support
- Employee handbook development
- Employment law
Timeline
Human Resources Manager
Kegel's Produce
11.2006 - 09.2010
Manager
Callcare
11.2001 - 02.2006
Human Resouces Manager
PFI
06.1986 - 07.1999
High School Diploma -
Warwick High School