Carol Hanselman
Georgetown,Ohio
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
First Shift Cosmetic Production Manager
CarMax
Cincinnati
06.2023 - Current
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Developed performance metrics to track progress against established goals.
- Established clear communication channels between management and staff members.
- Negotiated contracts with vendors for supplies needed for the production process.
- Resolved conflicts among personnel within the department when necessary.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Managed budgets related to purchasing materials or hiring additional personnel.
- Supervised maintenance activities for manufacturing machines and equipment.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Scheduled staff work assignments, rotations and overtime.
- Established and updated production schedules to meet changing demands.
- Managed materials to meet production goals and specific customer demands.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Reviewed individual employee performance to correct issues and enhance productivity.
Supply Manager
CarMax
Cincinnati, Ohio
09.2022 - 06.2023
- Maintained accurate records of procurement activities, including contracts, invoices, requisitions and deliveries.
- Monitored supplier performance to ensure compliance with contractual agreements.
- Ensured that all purchased materials meet required safety and quality standards.
- Identified new sources of supply for materials in order to reduce costs or improve product quality and availability.
- Analyzed existing supply chains to identify areas for improvement in efficiency, accuracy and cost savings.
- Reviewed purchase orders for accuracy prior to submission for approval by senior management team members.
- Provided technical guidance on the selection of vendors based on price, quality, availability, reliability and service.
- Oversaw the process from sourcing through delivery of goods ensuring timely arrival at destination.
- Audited vendor accounts regularly for discrepancies in payment or billing issues.
- Created reports detailing status of current orders including budgeting information for each item ordered.
Store Manager
MICHAELS COMPANIES INC
Kenwood, OH
07.2021 - 09.2022
- Oversaw all in store operations as well as e-commerce sales and overseeing in store custom framing business (Aaron Bros.)
- Enhanced adherence to safety standards
- Enhanced career development for existing staff.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Burlington Industries
Township of Colerain, OH
10.2019 - 07.2021
- Managed store operations covering customer service, merchandising, and inventory
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Managed a team of 20+ employees, including a manager, and trained them in a variety of merchandising and organizational functions
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Analyzed financial data to identify areas of improvement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
Fresh Manager
Sam's Club
Cincinnati, OH
08.2018 - 11.2019
- Provided exceptional customer support across various channels
- Maintain strict adherence to food safety protocols
- Servsafe certified
- Overseeing onboarding of newly hired staff
- Developed weekly schedules for new team members
- Managed store operations to maintain efficiency
- Supervised staff members to ensure they were adhering to company policies and procedures.
- Created weekly, monthly and quarterly reports on sales performance.
- Evaluated employee performance reviews, providing feedback as needed.
- Conducted regular meetings with staff to discuss operational issues and new initiatives.
- Organized promotional activities such as product demonstrations, sampling events., to increase brand visibility.
- Analyzed customer feedback surveys to identify areas of improvement in the store's operations.
- Resolved customer complaints in a professional manner by investigating their concerns.
- Monitored sales trends, adjusting pricing accordingly when needed.
- Ensured compliance with health and safety regulations within the store premises.
- Managed daily operations of the store while ensuring that all tasks are completed on time.
Store manager
Stage Stores
Maysville, KY
07.2016 - 08.2018
- Customer service and POS operations
- Drawer reconciliation, deposit and banking
- Recruiting and hiring all personnel
- Daily, weekly and monthly paperwork
- Inventory
- Receiving and stocking
- Merchandising
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager and District Trainer
Family Dollar
Batavia, OH
04.2013 - 07.2016
- Customer service and POS operation
- Train all levels of leadership for surrounding area
- Merchandising, receiving, stocking
- Inventory captain
- Recruiting, hiring, and scheduling
- Drawer reconciliation and banking
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
Restaurant Manager
Miller Management dba Burger King
Middletown, OH
05.1994 - 04.2013
- All restaurant operations
- Customer service and POS operation
- Ensure food safety standards and cleanliness standards were being met
- ServSafe certified
- Inventory control
- Hiring, training and scheduling all associates
- Meet company set service goals
- Control food waste
- Payroll management
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
Education
Associate of Science - Arts & Science
Southern State Community College
06.2005
Skills
- Leadership Development
- Payroll Management
- Training & Development
- Quality Control
- Root Cause Analysis
- Production Planning
- Training Coordination
- Staff Scheduling
- Project Management
- Production Line Management
- Staff Management
- Safety Management
- Production Optimization
- Capacity Planning
- Strong leadership abilities
- Optimizing production output
- Customer service
- KPI Tracking
- Operations Management
- Data-driven
Languages
English
Timeline
First Shift Cosmetic Production Manager
CarMax
06.2023 - Current
Supply Manager
CarMax
09.2022 - 06.2023
Store Manager
MICHAELS COMPANIES INC
07.2021 - 09.2022
Store Manager
Burlington Industries
10.2019 - 07.2021
Fresh Manager
Sam's Club
08.2018 - 11.2019
Store manager
Stage Stores
07.2016 - 08.2018
Store Manager and District Trainer
Family Dollar
04.2013 - 07.2016
Restaurant Manager
Miller Management dba Burger King
05.1994 - 04.2013
Associate of Science - Arts & Science
Southern State Community College
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