Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carol HARRIS

VERMILION,Ohio

Summary

Versatile and dependable, demonstrated adaptability under pressure at Pechanga Resort Casino, ensuring top-notch customer service and hygiene standards. Skilled in food safety and kitchen support, with a knack for building strong client relationships across various roles, including as an Insurance Agent at Primerica. Achieved repeat business through exceptional service and reliability.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Pechanga Resort Casino
04.2010 - 10.2018
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.

Murrieta School District

School Bus Driver
08.2004 - 06.2010

Inspected Bus for proficiency.

Picked up and delivered children safely.

Built relationships with parents and children.

Hoisted wheelchair students into bus and strapped down wheelchairs to bus floor according to regulation.

Insurance Agent

Primerica
07.2006 - 04.2010
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Education

Associate - Business Management

University of Phoenix
Tempe, AZ
01.

Master Of Business - Business Management

University of Phoenix
Tempe, AZ

Bachelor’s - Business Management

University of Phoenix
Tempe, AZ
01.2023

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Food safety
  • Kitchen support

Certification

Small Business Management and Entrepreneurship

Timeline

Food and Beverage Attendant

Pechanga Resort Casino
04.2010 - 10.2018

Insurance Agent

Primerica
07.2006 - 04.2010

Murrieta School District

School Bus Driver
08.2004 - 06.2010

Small Business Management and Entrepreneurship

Associate - Business Management

University of Phoenix

Master Of Business - Business Management

University of Phoenix

Bachelor’s - Business Management

University of Phoenix
Carol HARRIS