Carol Harton
Doylestown,PA
Summary
Seasoned and results-oriented professional with a proven track record in Customer Service and over 35 years of experience in the kitchen cabinet industry. A proactive approach and attention to detail enhanced the customer experience while driving sales growth through expert problem-solving and complaint handling. Excelled in training and mentoring, leveraging strong computer skills and a positive attitude to foster team collaboration and improve operational efficiency.
Overview
39
39
years of professional experience
Work History
Customer Service/Order Review Specialist
Simply Cabinetry (formally 75 Cabinets)
03.2011 - 06.2024
- Provided excellent customer service working with multiple screens and programs to resolve customer issues and provide answers to client questions.
- Collaborated with team members to develop strategies for enhancing overall customer experience.
- Acted as a mentor to new design team members, providing guidance and support during their training process.
- Conducted thorough reviews of designer orders to verify accuracy, ensure proper product selection base on design, evaluated overall design to identify potential flaws and recommended changes and improvements.
- Possessed extensive product knowledge maintained through participation in online vendor training and information sessions.
Inside Sales/Customer Service Representative
Draper-DBS, Inc.
04.1995 - 02.2011
- Developed strong product and manufacturing knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Conducted training sessions for nation wide Dealer network focusing on product knowledge enhancement, new product development, and procedural updates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assisted in revision and maintenance of 400+ page specification manual.
- Interpreted architectural blueprints and detailed design drawings from dealers and translated information into manufacturing orders with detailed instructions for production,
Customer Service/operations Manager
Century Kitchens & Bath
03.1985 - 03.1993
- Managed a team of order processing/customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for growth.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Consumer Services
Indiana University of Pennsylvania
Indiana, PA05.1981
Skills
- Training and coaching
- Complaint Handling
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
Timeline
Customer Service/Order Review Specialist
Simply Cabinetry (formally 75 Cabinets)
03.2011 - 06.2024
Inside Sales/Customer Service Representative
Draper-DBS, Inc.
04.1995 - 02.2011
Customer Service/operations Manager
Century Kitchens & Bath
03.1985 - 03.1993
Bachelor of Science - Consumer Services
Indiana University of Pennsylvania
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