Carol Hedrick
Norman,OK
Summary
Accomplished Shipping Manager at Tee for the Soul, adept in team leadership and warehouse operations. Demonstrated excellence in enhancing customer satisfaction and reducing order error. Skilled in verbal and written communication, successfully maintained positive relationships with major shipping companies, ensuring timely delivery of priority shipments.
Experienced with coordinating and overseeing shipping operations to ensure timely delivery and accuracy. Utilizes strategic planning and problem-solving skills to optimize logistics workflows. Track record of enhancing team collaboration and maintaining high operational standards.
Overview
19
19
years of professional experience
Work History
Shipping Manager
Tee for the Soul
Edmond, Ok
12.2019 - 02.2025
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
Office Manager
Greg Darnell Ford
Midwest City, Ok
06.2018 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Warranty Administrator
Seth Wadley
Pauls Valley, OK
06.2016 - 06.2018
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Customer Service Manager/Finance Assistant
Automax Hyundai
Del City, Ok
06.2006 - 06.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
No Degree - Basics
Southwestern Oklahoma State University
Weatherford, OKSkills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse operations
Timeline
Shipping Manager
Tee for the Soul
12.2019 - 02.2025
Office Manager
Greg Darnell Ford
06.2018 - 12.2019
Warranty Administrator
Seth Wadley
06.2016 - 06.2018
Customer Service Manager/Finance Assistant
Automax Hyundai
06.2006 - 06.2018
No Degree - Basics
Southwestern Oklahoma State University
Similar Profiles
Jane CochranJane Cochran
Instructor at First Tee of TulsaInstructor at First Tee of Tulsa
Tyler SmiesTyler Smies
Chief Executive Officer at First Tee - West MichiganChief Executive Officer at First Tee - West Michigan
YeYintYanAung MyoYeYintYanAung Myo
Barista Trainee at COFFEE WITH TEE-BARISTA TRAININGBarista Trainee at COFFEE WITH TEE-BARISTA TRAINING