CAROL HELLER
Wausau
Summary
Expert in crafting tailored safety plans and collaborating with diverse teams to enhance client outcomes. Demonstrated success in mental health advocacy and resource coordination, driving empowerment and quality of life improvements. Committed to continuous learning and embracing new challenges with a strong work ethic and adaptability. Proficient in working independently and rapidly acquiring new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crisis Professional
North Central Health Care
Wausau
04.2025 - Current
- Provided immediate crisis intervention and support to individuals experiencing mental health crises
- Assessed clients' needs and developed personalized safety plans to ensure their well-being
- Collaborated with law enforcement, medical professionals, and other community resources to coordinate appropriate care for clients in crisis
- Delivered compassionate counseling services to individuals of diverse backgrounds, fostering a safe and non-judgmental environment
- Responded promptly to crisis calls and effectively managed high-stress situations with professionalism and empathy
- Utilized active listening skills to understand clients' concerns, validate their emotions, and provide appropriate guidance
- Documented all client interactions accurately and maintained confidentiality of sensitive information in compliance with legal requirements
- Coordinated follow-up care for clients after crisis resolution, connecting them with ongoing mental health services as needed
- Participated in regular training sessions to enhance knowledge of crisis intervention techniques and stay updated on best practices in the field
- Collaborated with interdisciplinary teams including psychiatrists, social workers, nurses, and case managers to develop comprehensive treatment plans for clients
Masters level CSP Case Manager
Milwaukee Mental Health Associates
Milwaukee
12.2018 - 04.2025
- Perform duties related to the day-to-day operations of the integrated case management functions. Provide ongoing clinical assessments of mental status and symptomology for individuals and families living with mental illness, alcohol and drug dependency, child abuse, lifelong trauma associated with PTSD.
- Working with the most high risk individual at a community base level to assist an identifying their needs and goals to achieve empowerment and improve quality of life.
- Assess the client's functional level in collaboration with the individuals community treatment plan. This will include incentives and objectives set up by the client and their case manager.
- Develop and monitor the case manager care plan (ACT ITT Model) to determine the level of need, trauma in for care, crisis management, medication, monitoring, psychiatric appointments, and transportation needs.
- Assist the client with discharge planning, collaboration with all team members as a pertains to hospitalizations, incarcerations, follow up planning, with all justice point, professionals, and additional court systems.
- Incorporate best practice models into daily service provision with individuals, families, and significant others when indicated.
- Work face-to-face with clients identified as high risk, for both behavioral and physical health issues.
- Empower clients to help them improve their quality of life and ensure an integrated approach to address complex issues.
- Advocate for the client and provide community education, socialization skills, life skills, training to enable the client to achieve their own personal goals.
Certified Vocational Rehabilitation Specialist
Department of Workforce Development, DVR
Milwaukee
09.2013 - 05.2018
- Evaluate all work skills capacity to assist the clients and identifying vocational problems and formulating a vocational plan (IPE) Individual Plan for Employment.
- Analyze information from referring source, client, case history, and develop a vocational diagnosis and plan.
- Administer or arrange vocational aptitude and interest tests; interpret results to the client.
- Refer clients to workshops, schools, skills training, temporary work placements, soft skills training, resume writing, job coaching and job development.
- Work face-to-face with clients on additional ways to empower and achieve work experience and goals through individual and or group counseling.
- Coordinate with clients to problem solve their most difficult areas so that they can achieve successful employment.
Education
Masters of Applied Arts and Sciences - Community Counseling
05.2013
Bachelor of Applied Arts and Science - Human Service Specialist
12.2010
Associates Degree Applied Sciences - Human Services
05.2007
Skills
- Communication skills
- Team collaboration
- Mental health advocacy
- Case management
- Client assessment
- Safety planning
- Crisis intervention
- Community outreach
- Vocational counseling
- Resource coordination
- Trauma-informed care
- Technical training
- Critical thinking
- Interpersonal skills
- Professional ethics
Certification
- Certified Vocational Rehabilitation Counselor, Department of Workforce Development, 01/01/15
- LPC-IT 3000 hours supervisory, 01/01/16
Affiliations
- Cum Laude - Upper Iowa University. 2009/10
- Honors Society - Mount Mary University. 2011/13
- National Association of Professional Counselors 2024/25
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crisis Professional - North Central Health Care
04.2025 - Current
Masters level CSP Case Manager - Milwaukee Mental Health Associates
12.2018 - 04.2025
Certified Vocational Rehabilitation Specialist - Department of Workforce Development, DVR
09.2013 - 05.2018
Mount Mary University - Masters of Applied Arts and Sciences, Community Counseling
Upper Iowa University - Bachelor of Applied Arts and Science, Human Service Specialist
Milwaukee Area Technical College - Associates Degree Applied Sciences, Human Services