Summary
Overview
Work History
Education
Skills
Timeline
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Carol Henning

Conroe,Texas

Summary

Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

20
20
years of professional experience

Work History

Texas Works Advisor

State Of Texas
02.2011 - 12.2023
  • Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
  • Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
  • Reduced errors in case management by consistently updating client information in the database system.
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
  • Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Interviewed applicants and explained scope of different available benefits.
  • Managed processing of financial assistance and food stamp benefits applications.

Customer Service Supervisor

The Home Depot
10.2007 - 10.2010
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Eligibility Worker

San Bernardino County
02.2004 - 06.2007
  • Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
  • Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
  • Reduced errors in case management by consistently updating client information in data base system.
  • Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
  • Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
  • Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
  • Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
  • Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
  • Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
  • Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.

Education

High School Diploma -

East Bakersfield High School
Bakersfield, CA
06.1970

Skills

  • Customer Service
  • Attention to Detail
  • Change Management
  • Quality Assurance
  • Decision Making
  • Adaptability
  • Time Management
  • Documentation and Paperwork
  • Documentation and Reporting
  • Application Review
  • Program Knowledge
  • Written Communication
  • Verbal Communication
  • Organization and Time Management

Timeline

Texas Works Advisor

State Of Texas
02.2011 - 12.2023

Customer Service Supervisor

The Home Depot
10.2007 - 10.2010

Eligibility Worker

San Bernardino County
02.2004 - 06.2007

High School Diploma -

East Bakersfield High School

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Carol Henning