Carol Hernandez

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.

Cashier, Server and hostess:

Cashier: payments by accepting cash, check or credit card

Server: attend to customers’ welcoming while taking orders and delivering their orders quickly and accurately with excellent service

Hostess: seat guest and manage the seating chart

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Entered and updated sensitive customer information during check-ins and room changes.
• Trained new team members on company procedures, customer service and issue resolution.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected Type payments, processed transactions and updated relevant records.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Helped office staff prepare reports and presentations for internal or client-related use.