Carol Herrera
Jersey
Summary
Dynamic barista with a proven track record at Turning Point and Simple Coffee, adept at improving customer experiences through exceptional problem-solving and time management skills. Recognized for driving sales through effective upselling and fostering a positive team environment. Skilled in cash handling and maintaining high standards of service during peak hours.
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Barista
Simple Coffee
10.2024 - Current
- Assisted in menu development, incorporating seasonal ingredients for fresh and innovative offerings.
- Trained new employees on proper brewing methods, equipment usage, and company policies.
- Consistently met or exceeded sales targets through effective cross-selling of complementary products such as pastries and merchandise items.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista, Server, Manager
Turning Point
05.2021 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Busser
Fire & Oak Jersey City
08.2020 - 05.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Food Packer
Noches De Colombia
10.2019 - 04.2020
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Collaborated with team members to streamline packing processes, resulting in increased productivity.
- Take orders by phone or in person.
- Prepare food according to standards and ensure delivery times are met.
- Refill items for next shift.
Education
Specialist - Service Marketing
Universidad Militar Nueva Granada
Bogota, Colombia10-2019
Skills
- Time management
- Friendly and outgoing
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Adaptable and flexible
- Memory retention
Timeline
Barista
Simple Coffee
10.2024 - Current
Barista, Server, Manager
Turning Point
05.2021 - Current
Busser
Fire & Oak Jersey City
08.2020 - 05.2021
Food Packer
Noches De Colombia
10.2019 - 04.2020
Specialist - Service Marketing
Universidad Militar Nueva Granada
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