Summary
Overview
Work History
Education
Skills
Timeline
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Carol J

Brighton,CO.

Summary

Experienced customer service supervisor bringing 18 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer and employee dissatisfaction and managing competing priorities with superior results.

Overview

18
18
years of professional experience

Work History

Customer Service Supervisor

Southwest Airlines
Dallas, Tx
02.2009 - 04.2021
  • Improved customer service standards by assessing staff performance and offering constructive feedback
  • Maintained adequate shift coverage coordinating schedules and monitoring 150 employee
  • Drive customer satisfaction by addressing and providing swift resolution to de-escalated complaints
  • Volunteer to create fun and lively atmosphere for employees.

Materials specialist Manager

Republic Airlines
Denver, Co
06.2007 - 09.2009
  • Oversee workforce of 6 agents with assigning jobs
  • Creating work orders/repair orders
  • Perform hazmat handling shipping receiving and storage
  • Created plans and communicated deadlines to complete projects on time
  • Monitored company inventory to keep stock levels and databases updated
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Material Specialist

Frontier Airlines
Denver, Co
06.2003 - 06.2007
  • Shipping and receiving aircraft parts and materials
  • Shipping hazmat and other regulated materials
  • Work accurately and safely
  • Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions
  • Forecasted materials replenishment levels by performing analysis of usage, issues and criticality
  • Worked with 20-member team to move and reorganize bulk warehouse, increasing material inventory and pull accuracy by 40%

Education

Some College (No Degree) - Clerical Law

Edmonds Community College
Edomonds Washington

Skills

  • Time Management Multi tasking
  • Reliable accountable
  • Energetic and eager to learn new skills
  • Organize staff functions and volunteer

Timeline

Customer Service Supervisor

Southwest Airlines
02.2009 - 04.2021

Materials specialist Manager

Republic Airlines
06.2007 - 09.2009

Material Specialist

Frontier Airlines
06.2003 - 06.2007

Some College (No Degree) - Clerical Law

Edmonds Community College

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Carol J