Carol Jackson
San Antonio,TX
Summary
Dynamic leader with a proven track record at Accenture Federal Services, excelling in organizational development and project management. Spearheaded major transformations, enhancing stakeholder satisfaction and streamlining operations. Skilled in relationship management and business process reengineering, achieving significant improvements in efficiency and collaboration.
Overview
13
13
years of professional experience
Work History
Program/Project Management Lead
Accenture Federal Services
San Antonio, Texas
04.2024 - 10.2024
- Assist in managing projects and serve as a primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Understand and translate customer needs into business and technology solutions.
- Collaborate with stakeholders to scale corresponding delivery capabilities.
- Analyzes and solves problems that are increasingly complex.
- Track, measure and report project contractual requirements, performance issues and risk.
- Assist in managing contractual and operations, commitments in alignment with contract.
- Support communications including team call, agenda and materials.
- Assisting in overseeing PMO (Project Management Operations) Resource Management.
- Conducted thorough post-implementation reviews to assess success factors and lessons learned from completed change projects.
- Streamlined organizational restructuring efforts for smoother transitions, utilizing deep understanding of business needs and employee concerns.
- Spearheaded complex organizational transformations by devising strategic roadmaps outlining necessary steps for achieving desired outcomes.
- Built strong relationships with cross-functional teams, fostering collaboration and streamlined decision-making throughout change initiatives.
- Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.
Program/Project Management Representative
Accenture Federal Services
04.2020 - 04.2024
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing targeted solutions.
- Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
- Developed strong relationships with key stakeholders, fostering collaboration and mutual support among departments.
- Facilitated open lines of communication among team members, promoting a positive work environment conducive to innovation and problemsolving.
- Established team priorities, maintained schedules and monitored performance.
- Implemented best practices in project management methodology, driving process standardization across multiple teams for more streamlined execution.
Program/Project Management Representative
Accenture Federal Services
01.2020 - 04.2020
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing targeted solutions.
- Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
- Developed strong relationships with key stakeholders, fostering collaboration and mutual support among departments.
- Facilitated open lines of communication among team members, promoting a positive work environment conducive to innovation and problemsolving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented best practices in project management methodology, driving process standardization across multiple teams for more streamlined execution.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Program/Project Management Representative
Accenture Federal Services
11.2018 - 01.2020
- Enhanced customer satisfaction levels by addressing concerns promptly and implementing targeted solutions.
- Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
- Facilitated open lines of communication among team members, promoting a positive work environment conducive to innovation and problemsolving.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Transaction Processing Associate
Accenture
09.2016 - 10.2018
- Trained staff on procedures and guidelines to effectively execute daily tasks.
- Collaborated with team members to optimize transaction processing workflows, increasing overall productivity.
- Identified opportunities for process improvements through data analysis, leading to increased efficiency within the transaction processing team.
- Processed verification of deposit accounts before performing transaction.
- Conducted thorough investigations into any discrepancies or anomalies within processed transactions, taking corrective action as needed to maintain data integrity and prevent future issues.
- Conducted regular audits of processed transactions to identify areas for improvement and maintain quality assurance standards.
HR Associate
Collabera
04.2012 - 09.2016
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Collaborated closely with senior leadership on succession planning initiatives aimed at preparing the workforce for future challenges.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
- Improved recruitment efforts by collaborating with hiring managers to assess needs and develop strategic sourcing plans.
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
Education
Bachelor of Science - Criminology
Texas A&M University
College Station, TX05-2016
Skills
- Organizational Development
- Relationship Management
- PMO Reporting
- Microsoft Office and 365
- Training and coaching
- Business Analysis
- Project Management
- Performance Metrics
- Business ethics
Timeline
Program/Project Management Lead
Accenture Federal Services
04.2024 - 10.2024
Program/Project Management Representative
Accenture Federal Services
04.2020 - 04.2024
Program/Project Management Representative
Accenture Federal Services
01.2020 - 04.2020
Program/Project Management Representative
Accenture Federal Services
11.2018 - 01.2020
Transaction Processing Associate
Accenture
09.2016 - 10.2018
HR Associate
Collabera
04.2012 - 09.2016
Bachelor of Science - Criminology
Texas A&M University
Similar Profiles
VICTOR R. SWANNVICTOR R. SWANN
Systems Administrator Specialist at Accenture Federal ServicesSystems Administrator Specialist at Accenture Federal Services
Kaila Henderson, ISP, SFPC, ISOC, SAPPCKaila Henderson, ISP, SFPC, ISOC, SAPPC
FSO Team Lead/ Corporate AFSO/ COMSEC Custodian at Accenture Federal ServicesFSO Team Lead/ Corporate AFSO/ COMSEC Custodian at Accenture Federal Services
Alexander J. RaschAlexander J. Rasch
Development Security Operations (DevSecOps) Engineer at Accenture Federal ServicesDevelopment Security Operations (DevSecOps) Engineer at Accenture Federal Services
Sonia MehtaSonia Mehta
CTS Pricing Specialist at Accenture Federal ServicesCTS Pricing Specialist at Accenture Federal Services
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks