Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Jackson

San Antonio,TX

Summary

Dynamic leader with a proven track record at Accenture Federal Services, excelling in organizational development and project management. Spearheaded major transformations, enhancing stakeholder satisfaction and streamlining operations. Skilled in relationship management and business process reengineering, achieving significant improvements in efficiency and collaboration.

Overview

13
13
years of professional experience

Work History

Program/Project Management Lead

Accenture Federal Services
San Antonio, TX
04.2024 - 10.2024
  • Assist in managing projects and serve as a primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Understand and translate customer needs into business and technology solutions.
  • Collaborate with stakeholders to scale corresponding delivery capabilities.
  • Analyzes and solves problems that are increasingly complex.
  • Track, measure and report project contractual requirements, performance issues and risk.
  • Assist in managing contractual and operations, commitments in alignment with contract.
  • Support communications including team call, agenda and materials.
  • Assisting in overseeing PMO (Project Management Operations) Resource Management.
  • Conducted thorough post-implementation reviews to assess success factors and lessons learned from completed change projects.
  • Streamlined organizational restructuring efforts for smoother transitions, utilizing deep understanding of business needs and employee concerns.
  • Spearheaded complex organizational transformations by devising strategic roadmaps outlining necessary steps for achieving desired outcomes.
  • Built strong relationships with cross-functional teams, fostering collaboration and streamlined decision-making throughout change initiatives.
  • Increased stakeholder satisfaction by effectively communicating changes, ensuring minimal disruption to daily operations.

Program/Project Management Representative

Accenture Federal Services
San Antonio, TX
04.2020 - 04.2024
  • Enhanced customer satisfaction levels by addressing concerns promptly and implementing targeted solutions.
  • Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
  • Developed strong relationships with key stakeholders, fostering collaboration and mutual support among departments.
  • Facilitated open lines of communication among team members, promoting a positive work environment conducive to innovation and problemsolving.
  • Established team priorities, maintained schedules and monitored performance.
  • Implemented best practices in project management methodology, driving process standardization across multiple teams for more streamlined execution.

Program/Project Management Representative

Accenture Federal Services
San Antonio, TX
01.2020 - 04.2020
  • Enhanced customer satisfaction levels by addressing concerns promptly and implementing targeted solutions.
  • Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
  • Developed strong relationships with key stakeholders, fostering collaboration and mutual support among departments.
  • Facilitated open lines of communication among team members, promoting a positive work environment conducive to innovation and problemsolving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented best practices in project management methodology, driving process standardization across multiple teams for more streamlined execution.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Program/Project Management Representative

Accenture Federal Services
San Antonio, TX
11.2018 - 01.2020
  • Enhanced customer satisfaction levels by addressing concerns promptly and implementing targeted solutions.
  • Collaborated closely with senior leadership to align departmental goals with broader organizational initiatives.
  • Facilitated open lines of communication among team members, promoting a positive work environment conducive to innovation and problemsolving.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Transaction Processing Associate

Accenture
San Antonio, TX
09.2016 - 10.2018
  • Trained staff on procedures and guidelines to effectively execute daily tasks.
  • Collaborated with team members to optimize transaction processing workflows, increasing overall productivity.
  • Identified opportunities for process improvements through data analysis, leading to increased efficiency within the transaction processing team.
  • Processed verification of deposit accounts before performing transaction.
  • Conducted thorough investigations into any discrepancies or anomalies within processed transactions, taking corrective action as needed to maintain data integrity and prevent future issues.
  • Conducted regular audits of processed transactions to identify areas for improvement and maintain quality assurance standards.

HR Associate

Collabera
San Antonio, TX
04.2012 - 09.2016
  • Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
  • Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
  • Collaborated closely with senior leadership on succession planning initiatives aimed at preparing the workforce for future challenges.
  • Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
  • Improved recruitment efforts by collaborating with hiring managers to assess needs and develop strategic sourcing plans.
  • Enhanced employee satisfaction by implementing effective talent acquisition strategies.

Education

Bachelor of Science - Criminology

Texas A&M University
College Station, TX
05-2016

Skills

  • Organizational Development
  • Relationship Management
  • PMO Reporting
  • Microsoft Office and 365
  • Training and coaching
  • Business Analysis
  • Project Management
  • Performance Metrics
  • Business ethics

Timeline

Program/Project Management Lead

Accenture Federal Services
04.2024 - 10.2024

Program/Project Management Representative

Accenture Federal Services
04.2020 - 04.2024

Program/Project Management Representative

Accenture Federal Services
01.2020 - 04.2020

Program/Project Management Representative

Accenture Federal Services
11.2018 - 01.2020

Transaction Processing Associate

Accenture
09.2016 - 10.2018

HR Associate

Collabera
04.2012 - 09.2016

Bachelor of Science - Criminology

Texas A&M University

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    <ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health

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Carol Jackson