Carol Jeuther
Valencia,PA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
38
38
years of professional experience
Work History
Sr. Inside Sales Representative
Wesco Express / Wesco Distribution
11.2015 - Current
- Coordinates purchasing, customer support, warehouse deliverables for 40+ plants site managers
- Resolves account payment, billing issues
- Analyze supplier performance, make recommendations on new agreements
- Review all open order/back orders for timely delivery, communicate to customer
- Resolve account payment and billing issues
- Strong communication skills via verbal or written
- Knowledge in OEM, Electrical, Safety and MRO products
- Review Annual agreements with GAM for Kraft Heinz and offer suggestions as to various options or necessary changes to the customer contract
- Exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and maintained long-term relationships with clients.
Inside Sales Coordinator
AES Environmental, LLC
09.2011 - 05.2015
- Coordinate hazardous waste pick up for customer and transportation services
- Manifest Hazardous waste paperwork/labels/stickers using ICOS program
- Work with field service to coordinate services and special projects
- Invoice and account reconciliation
- Reported Hazardous waste reports for customers
Customer Service
R.G Brewton, Inc
03.2008 - 12.2010
- Coordinate VMI service with AutoCrib System and managed inventory
- Strong customer relationships
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Customer Service Manager/Project Manager, Customer Service Manager
IDL, Inc. Division of Matthews International Corporation
12.2005 - 03.2008
- Relocated our Customer Service Department from Chicago, IL to East Butler, PA
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Implemented a customer service procedures manual
- Processed orders for customer and handled logistics for delivery
Project Manager
IDL, Inc.
12.2005 - 03.2008
- Managed projects from start to finish from drawings to project build in, System
- Managed flow of project from beginning to end/ship and reported on project status to Team lead
- Participated in client meetings to ensure customer satisfaction and to offer suggestions and other display options
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Customer Service Director
MRO Direct, Inc
10.2002 - 01.2005
- Built our Customer Service department developed policies and procedures - Coordinated and administered technical support and training on-site - Resolved account payments and billing issues - Administers on-site human resource activities at our facilities and customer locations - Analyzed supplier performance and made recommendations to move forward on contracts Advised improvement on programs and implementing systems
- Recorded and processed complaints from customers regarding products and services provided, designed resolution, and corresponded to customers with corrective action plan
- Participated in contract negotiations and various management reviews.
- Collaborated with cross-functional teams for smooth running of customer service operations.
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
Catalog Sales Specialist/Inside Sales/Team Leader
Leed's
07.1999 - 10.2002
- Sold promotional products
- Coordinated Catalog Program and set up the system for customer to order on-line
Customer Service Director
Zack Products
09.1997 - 07.1999
- Medical supply folders/x-ray jackets/labels – customized material
Credit Representative/Sr. Sales Support Specialist
Servistar/TruServ
03.1988 - 09.1997
Accounts Receivable / Payroll Clerk
Butler Country Club
01.1986 - 03.1988
- Education/Skills (Good place to include LinkedIn Learning Certs)
Education
High School Diploma -
Knoch High School
Saxonburg, PA06.1984
Skills
- Contract Management
- Procuring Funding
- Managing Multiple Projects
- Project Development
Timeline
Sr. Inside Sales Representative
Wesco Express / Wesco Distribution
11.2015 - Current
Inside Sales Coordinator
AES Environmental, LLC
09.2011 - 05.2015
Customer Service
R.G Brewton, Inc
03.2008 - 12.2010
Project Manager
IDL, Inc.
12.2005 - 03.2008
Customer Service Manager/Project Manager, Customer Service Manager
IDL, Inc. Division of Matthews International Corporation
12.2005 - 03.2008
Customer Service Director
MRO Direct, Inc
10.2002 - 01.2005
Catalog Sales Specialist/Inside Sales/Team Leader
Leed's
07.1999 - 10.2002
Customer Service Director
Zack Products
09.1997 - 07.1999
Credit Representative/Sr. Sales Support Specialist
Servistar/TruServ
03.1988 - 09.1997
Accounts Receivable / Payroll Clerk
Butler Country Club
01.1986 - 03.1988
High School Diploma -
Knoch High School
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