Carol Johnson
Foley,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Night Operations Assistant Store Manager
The Home Depot Inc
West Pensacola, FL
10.2023 - Current
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance.
- Utilized company software systems proficiently for inventory management, employee scheduling, timekeeping, sales tracking, among other essential tasks.
- Achieved excellent customer service ratings through attentive assistance and prompt resolution of issues encountered during the night shift.
- Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during busy periods.
- Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
- Conducted regular safety audits to ensure compliance with company policies and OSHA regulations, maintaining a safe work environment for employees.
- Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Night Operations Assistant Store Manager
The Home Depot Inc
Pelham, AL
08.2020 - Current
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance.
- Utilized company software systems proficiently for inventory management, employee scheduling, timekeeping, sales tracking, among other essential tasks.
- Achieved excellent customer service ratings through attentive assistance and prompt resolution of issues encountered during the night shift.
- Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during busy periods.
- Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
- Conducted regular safety audits to ensure compliance with company policies and OSHA regulations, maintaining a safe work environment for employees.
- Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Specialty Assistant Store Manager
The Home Depot Inc
Birmingham, AL
05.2017 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Specialty Assistant Store Manager
The Home Depot Inc
Pelham, AL
03.2012 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Operations Assistant Store Manager
The Home Depot Inc
Hoover, AL
07.2011 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Conducted regular audits of physical inventory counts, identifying discrepancies early on for quick resolution.
- Organized company events that fostered team building and improved overall morale among employees.
- Trained and supervised employees on office policies and procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Sales Representative
ZEE Medical
Birmingham, AL
10.2007 - 07.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Studio Arts
The University of Alabama
Tuscaloosa, AL05.1988
Skills
- Employee Training
- Merchandising Strategies
- Scheduling Coordination
- Store maintenance
- Effective leader
- Inventory Management
- Delegating Work
- Process Improvements
Timeline
Night Operations Assistant Store Manager
The Home Depot Inc
10.2023 - Current
Night Operations Assistant Store Manager
The Home Depot Inc
08.2020 - Current
Specialty Assistant Store Manager
The Home Depot Inc
05.2017 - Current
Specialty Assistant Store Manager
The Home Depot Inc
03.2012 - Current
Operations Assistant Store Manager
The Home Depot Inc
07.2011 - Current
Sales Representative
ZEE Medical
10.2007 - 07.2011
Bachelor of Arts - Studio Arts
The University of Alabama