Carol Johnson
Foley,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Night Operations Assistant Store Manager
The Home Depot Inc
10.2023 - Current
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance.
- Utilized company software systems proficiently for inventory management, employee scheduling, timekeeping, sales tracking, among other essential tasks.
- Achieved excellent customer service ratings through attentive assistance and prompt resolution of issues encountered during the night shift.
- Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during busy periods.
- Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
- Conducted regular safety audits to ensure compliance with company policies and OSHA regulations, maintaining a safe work environment for employees.
- Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Night Operations Assistant Store Manager
The Home Depot Inc
08.2020 - Current
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance.
- Utilized company software systems proficiently for inventory management, employee scheduling, timekeeping, sales tracking, among other essential tasks.
- Achieved excellent customer service ratings through attentive assistance and prompt resolution of issues encountered during the night shift.
- Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during busy periods.
- Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
- Conducted regular safety audits to ensure compliance with company policies and OSHA regulations, maintaining a safe work environment for employees.
- Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Specialty Assistant Store Manager
The Home Depot Inc
05.2017 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Specialty Assistant Store Manager
The Home Depot Inc
03.2012 - Current
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Coordinated special events and promotions to drive foot traffic into the store, ultimately increasing sales revenue.
- Enhanced customer satisfaction by effectively addressing and resolving escalated issues.
- Analyzed sales data to identify trends, areas for improvement, and opportunities for growth within the store.
- Facilitated staff meetings to communicate company updates, goals, and expectations while encouraging open dialogue among team members.
- Oversaw visual merchandising efforts, creating attractive product displays that drew customer attention and boosted sales.
- Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.
- Established a culture of continuous improvement within the team by providing constructive feedback during performance evaluations.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Operations Assistant Store Manager
The Home Depot Inc
07.2011 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Conducted regular audits of physical inventory counts, identifying discrepancies early on for quick resolution.
- Organized company events that fostered team building and improved overall morale among employees.
- Trained and supervised employees on office policies and procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Sales Representative
ZEE Medical
10.2007 - 07.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Negotiated contracts with clients and developed relationships with key personnel.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Arts - Studio Arts
The University of Alabama
Tuscaloosa, AL05.1988
Skills
- Employee Training
- Merchandising Strategies
- Scheduling Coordination
- Store maintenance
- Effective leader
- Inventory Management
- Delegating Work
- Process Improvements
Timeline
Night Operations Assistant Store Manager
The Home Depot Inc
10.2023 - Current
Night Operations Assistant Store Manager
The Home Depot Inc
08.2020 - Current
Specialty Assistant Store Manager
The Home Depot Inc
05.2017 - Current
Specialty Assistant Store Manager
The Home Depot Inc
03.2012 - Current
Operations Assistant Store Manager
The Home Depot Inc
07.2011 - Current
Sales Representative
ZEE Medical
10.2007 - 07.2011
Bachelor of Arts - Studio Arts
The University of Alabama
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