Carol Johnson
Fort Lauderdale,FL
Overview
31
31
years of professional experience
Work History
Billing Specialist
Medical Staffing Network Cross Country Healthcare
04.2008 - Current
- Audit of all time-sheets and reimbursable expenses based on processing cycle
- Invoice clients for time and expenses based on clients billing cycle
- Ensure correct revenue recognition for approved time-sheets
- Troubleshoot and correct client invoice issues
- Provide accurate processing of all time-sheet adjustments
- Responsible for distribution of all invoices in accordance with client requests.
- Ensure accurate completion of all special billing for appropriate clients, including maintaining exception billing list for designated customers
- Become familiar with the processing of other types of invoicing as needed (example OB10 invoice presentment)
- Responsible to maintain all necessary documentation for processing cycle included but not limited to emailed invoices, reports, etc.
- All other duties as assigned
- Timely research and resolution of all pay bill inquiries to the assigned mailboxes utilizing the highest level of customer service
- Maintain current and accurate client information such as contacts, addresses, and purchase orders, cost centers, invoice format requested by the customer etc.
- Operate in a fully integrated pay bill application
- Ensure generation and delivery of timely, accurate invoices for services rendered
- April 2008 - Present (17.5 Years)
Patient Account Liaison
Holy Cross Hospital
07.2006 - 03.2008
- Act as a liaison between the medical practice and billing office to ensure smooth work flow and open communication
- Handle correspondence charge entry, follow-up, cash posting (manual and electronic) and A R analysis
- File and organize patient and insurance records electronically
- Responsible for follow-up on denials from insurance companies, reviewing accounts for possible adjustments appeals, obtained medical records to appeal claims, contact insurance companies patients for information
- Submitted claims to secondary carrier with primary Explanation of benefit (EOB)
- Review and send itemized billing statements to patients
- Call patients regarding outstanding balances and establish payment plans
- Taking payments over the phone w credit cards Collections
- July 2006 - March 2008 (2 Years)
Escalation Callback Specialist
Precision Response Corporate (PRC)
08.2001 - 07.2006
- Identify and correct inconsistencies or errors in escalations completed by all partners
- Identify resolution necessary to bring closure to consumer s inquires
- Provides back-up support to teammates with additional functions as required to ensure operational needs are met
- August 2001 - July 2006 (5 Years)
Customer Service Representative
Precision Response Corporate (PRC)
12.1996 - 08.2001
- Handled 100+ calls in an inbound call center staffed over 400 customer service representative
- Listen attentively to caller needs to ensure a positive customer experience
- Received certificate awards for providing extraordinary customer service
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100 marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- December 1996 - August 2001 (5 Years)
Customer Service Representative
Office Depot
07.1997 - 06.2001
- Recommended and helped customers select merchandise based on their needs.
- Purchased and exchanged returned merchandise for customers quickly and efficiently.
- Manage the Service Desk processes refunds, returns, exchanges tax exempt purchases etc., in accordance with the Company policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted in the copy and print center.
- - making copies for customers
- - faxing
- - down loading and printing documents for customers.
- - creating booklets for customers and the store.
- July 1997 - June 2001 (4 Years)
Accounts Receivable Administrative Assistant
COPS Security Limited
08.1994 - 07.1997
- Managerial responsibilities include support to clients and staffs of three hundred
- Accurately key timesheets and other payroll related data ( banking, etc.) within the specified deadlines
- Enter new hires, terminate assignments as required
- Initiate, process and distribute manual checks and wires as required
- Calculated bi-weekly, monthly payroll and prepared all financial budgets
- Generated weekly and monthly reports for Accounts Receivable, Accounts Payable and Bank Reconciliation Departments
- The staff meeting are scheduled and managerial conferences.
- Other duties as assigned by management
- August 1994 - July 1997 (3 Years)
Education
Bachelor of Science - Computer Science, Business, A
Florida Metropolitan University
01.1970
Skills
- Customer service expertise
- Billing process management
- Issue resolution strategies
Timeline
Billing Specialist
Medical Staffing Network Cross Country Healthcare
04.2008 - Current
Patient Account Liaison
Holy Cross Hospital
07.2006 - 03.2008
Escalation Callback Specialist
Precision Response Corporate (PRC)
08.2001 - 07.2006
Customer Service Representative
Office Depot
07.1997 - 06.2001
Customer Service Representative
Precision Response Corporate (PRC)
12.1996 - 08.2001
Accounts Receivable Administrative Assistant
COPS Security Limited
08.1994 - 07.1997
Bachelor of Science - Computer Science, Business, A
Florida Metropolitan University
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