Carol Johnson
Rockaway Park,NY
Summary
Detail-oriented administrative professional with expertise in document preparation, meeting coordination, and travel management. Committed to streamlining office logistics and enhancing customer relationship management. Proactive administrative assistant with over 30 years of experience in optimizing office processes and ensuring efficient operations. Skilled in inventory management and customer relationship management, contributing to enhanced departmental performance and employee satisfaction.
Overview
34
34
years of professional experience
Work History
CUNY Administrative Assistant
York College/CUNY
Jamaica, New York
03.1988 - 02.2022
- Coordinated travel arrangements for faculty and staff, ensuring compliance with institutional policies.
- Scheduled meetings and appointments, optimizing calendar availability for department heads.
- Managed office supplies inventory by conducting regular audits and placing timely orders.
- Prepared and formatted documents, ensuring adherence to organizational standards and templates.
- Assisted in organizing events, handling logistics such as venue booking and catering arrangements.
- Provided front-desk support, greeting visitors and directing them to appropriate departments.
- Maintained confidentiality of sensitive information, following established protocols for document handling.
- Facilitated onboarding processes for new employees, preparing orientation materials and schedules.
- Streamlined office management processes, identifying areas for improvement and implementing solutions.
- Collaborated with team members on special projects, contributing to overall departmental goals.
- Responded to inquiries from students and faculty, providing accurate information and support.
- Maintained office equipment by coordinating repairs and ensuring functionality of devices.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Skills
- Document preparation
- Meeting coordination
- Travel management
- Inventory management
- Office logistics
- Customer relationship management
Timeline
CUNY Administrative Assistant
York College/CUNY
03.1988 - 02.2022