Carol Jones
Virginia Beach,VA
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
28
28
years of professional experience
Work History
HR Business Process Specialist
Travel And Leisure
10.2006 - Current
- Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows. A
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
Employee Information Representative
Cendant
01.2003 - 10.2006
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
HR Assistant Trainee
`Aegis Communications
01.1996 - 01.2000
- Implemented effective onboarding processes for new hires.
- Streamlined HR operations by assisting with the creation and maintenance of employee records.
- Supported recruitment efforts by scheduling interviews and coordinating candidate communication.
- Maintained compliance with employment laws and regulations through careful recordkeeping and documentation practices.
- Assisted with benefits administration, ensuring accurate enrollment and proper utilization of resources available to staff members.
- Managed sensitive employee relations matters with discretion, providing guidance to both employees and supervisors when necessary.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Improved employee satisfaction by addressing concerns and resolving issues in a timely manner.
Education
Bachelor of Arts - Organizational Management Minor in HR
Ashford University
Founded In Clinton OhMaster of Arts - Organizational Management
University of Arizona Global Campus
Chandler Arizona 12.2020
Skills
- Cross-functional Collaboration
- Problem Solving
- Team Leadership
- Training Development
- Time Management
- Active Listening
- Conflict Resolution
- Data Analysis
- Decision Making
- Quality Assurance
Timeline
HR Business Process Specialist
Travel And Leisure
10.2006 - Current
Employee Information Representative
Cendant
01.2003 - 10.2006
HR Assistant Trainee
`Aegis Communications
01.1996 - 01.2000
Bachelor of Arts - Organizational Management Minor in HR
Ashford University
Master of Arts - Organizational Management
University of Arizona Global Campus