Blanca Urbano
Rancho Mission Viejo,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Housekeeping Sales
Hilton Grand Vacations Club
04.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housekeeping Supervisor
Marriott's Newport Coast Villas
03.2016 - 03.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Public Area Attendant
HSS Hospitality Solutions
06.2013 - 08.2015
- Increased efficiency by utilizing proper cleaning techniques, tools, and equipment for various surfaces and areas.
- Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Assisted other departments as necessary, providing additional support during peak occupancy periods or staff shortages.
- Cleared rubbish and debris from lobby, elevators, stairways, and hallways to uphold cleanliness standards.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
Education
Bachelor of Science - Abogado
Universidad Autonoma De Guerrero
Acapulco Guerrero05-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Organization and time management
- Problem resolution
- Verbal communication
Timeline
Housekeeping Sales
Hilton Grand Vacations Club
04.2017 - Current
Housekeeping Supervisor
Marriott's Newport Coast Villas
03.2016 - 03.2017
Public Area Attendant
HSS Hospitality Solutions
06.2013 - 08.2015
Bachelor of Science - Abogado
Universidad Autonoma De Guerrero
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