Carol Kegel
Windsor,CT
Summary
I'm a dedicated, hardworking multi-tasker with over two decades of experience in all aspects of the hospitality industry. I'm seeking employment in a fast-paced restaurant where my knowledge of the food and beverage industry, as well as my skills with guest service can be best utilized.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Almodovar Landscaping
02.2021 - Current
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Restaurant Manager
Shade Bar And Grill By Double Tree Hotel
03.2016 - 02.2022
- Motivated staff to perform at peak efficiency and quality.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Server
Ruby Tuesday
09.2013 - 09.2016
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server /Main Bartender
Tapas Bar And Grill
02.2010 - 03.2013
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Associate of Science - Medical Assisting
Goodwin College
East Hartford, CT06.2019
Skills
- Customer Service
- Professional and Courteous
- Recruiting and interviewing
- Sales Growth
- Schedule Management
- Customer rapport
- Staff Management
- Project Planning
Certification
Serve Safe Certified
Timeline
Assistant Manager
Almodovar Landscaping
02.2021 - Current
Restaurant Manager
Shade Bar And Grill By Double Tree Hotel
03.2016 - 02.2022
Server
Ruby Tuesday
09.2013 - 09.2016
Server /Main Bartender
Tapas Bar And Grill
02.2010 - 03.2013
Associate of Science - Medical Assisting
Goodwin College
Serve Safe Certified
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