Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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CAROL KERTIS

SAN LUIS OBISPO,CA

Summary

Diligent Floral Department Manager with solid background in managing department, ensuring high-quality product displays, and driving sales. Successfully led teams to create captivating floral arrangements and exceed customer expectations. Demonstrated expertise in inventory management and vendor relations, ensuring seamless operations and customer satisfaction.

With 13 years of retail experience. Successful in leadership and motivation with extensive knowledge of store displays and marketing. Adept at increasing profit while decreasing shrink and maintaining a clean and efficient department under pressure.

Adept in inventory management, customer service, and creative floral design. Highly focused on team collaboration and consistently achieving desired outcomes. Reliable and adaptable, with strong organizational and leadership skills.

Overview

12
12
years of professional experience

Work History

FLORAL DEPT MANAGER

Vons Grocery Store
09.2017 - 04.2025
  • Led floral department operations, ensuring timely delivery and high-quality arrangements.
  • Mentored staff on floral design techniques, enhancing team skills and creativity.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Developed seasonal marketing strategies to increase customer engagement and sales.
  • Collaborated with vendors to source quality materials, maintaining strong supplier relationships.
  • Analyzed sales trends to forecast demand and adjust product offerings accordingly.
  • Trained new employees on departmental procedures and customer service standards.
  • Streamlined workflow processes, improving efficiency in arrangement production and order fulfillment.

DELI ASSOCIATE

Vons Grocery Store
05.2013 - 04.2025
  • Assisted customers in selecting deli products and provided recommendations based on preferences.
  • Maintained cleanliness and organization of deli display cases to enhance product visibility.
  • Operated slicers and scales to prepare meats, cheeses, and other deli items efficiently.
  • Followed food safety protocols to ensure compliance with health regulations during food handling.
  • Collaborated with team members to manage inventory levels and minimize waste effectively.
  • Learned proper techniques for wrapping and labeling products for customer purchases.
  • Supported daily operations by restocking supplies and ensuring adequate product availability.
  • Engaged with customers to create a welcoming atmosphere and address inquiries about products.

Education

CALIF STATE REGISTERED DENTAL ASST - DENTAL ASST

SIMI VALLEY DENTAL ASST PROGRAM
Simi Valley, CA

Skills

  • Floral Knowledge: Understanding of floral care, design principles, and product preparation
  • Customer Service Skills: Ability to interact with customers professionally, address their needs, and resolve issues
  • Leadership and Teamwork: Ability to supervise and motivate a team to achieve departmental goals
  • Administrative Skills: Proficiency in ordering, record-keeping, and utilizing computer systems for department operations
  • Operational Skills: Ability to operate various equipment, including knives, cutters, and balloon heat sealing machines

Accomplishments

WELL FIRST AND FORMOST I AM PROUD TO SAY I BORE TWO CHILDREN OF WHOM I RAISED TO BE RESPONSIBLE DEDICATED HUMANBEINGS WHICH IS NO EASY FEAT.

ANYONE CAN HAVE CHILDREN BUT NOT EVERYONE HAS SUCH A POSITIVE OUT COME. I DO BELIEVE THE PARENT CAN BE A REFLECTION OF THE CHILD THEY HAVE RAISED.

I LIVED IN MEXICO FOR 20 YEARS AND NOT JUST ANYWHERE.

I RESIDED IN CANCUN WHEN THE CITY WAS ONLY 10YRS OLD.

THEY SPLIT THE YUCATAN PENINSULA IN HALF AND FORMED ANOTHER STATE. THERE WAS NOTHING THERE. IT WAS ALL NEW FRONTIER. THE CLIMATE WAS BRUTAL, THE LAND WAS ROUGH, IT WAS DIFFICULT TO COME BY THINGS AS IT WAS A CITY JUST BEING FORMED. YOU HAD TO HAVE YOUR WITS ABOUT YOU, BE TUFF, CREATIVE, COMMON SENSE, BE ABLE TO WITHSTAND HARD TIMES AND BE GRATEFUL.

THIS MAY NOT BE DIRECTLY RELATED WITH THE POSITION IM APPLYING FOR BUT INDIRECTLY IT HAS GIVEN ME MY STRENGHTS THAT I MAY USE IN THIS POSITION OR ANY OTHER POSITION OFFERAED TO ME.

YES, I AM BILINGLUAL IN SPANISH AND HAVE A PRETTY GOOD WELL ROUNDED VOCABULARY.

IN THE VONS DELI I WAS THE SANDWICH QUEEN! CUSTOMERS CAME FROM NEAR AND FAR TO HAVE ME MAKE THEIR SANDWICHES, SLICE THEIR MEATS, PACKAGE THEIR SALADS AND ANSWER THEIR QUESTIONS AND GIVE SUGGESTIONS. . . .COWORKERS ALSO. I HAD A LOT OF RESPECT. HARD WORKER, DEPENDABLE, GREAT IDEAS TO MAKE THINGS WORK BETTER.

VONS FLORAL DEPARTMENT; DEFINITLEY A KEY PART OF THE TEAM. AGAIN, DEPENDABLE, ALWAYS ABLE TO WORK OVER TIME OR COME IN IF NEEDED. RIGHT AWAY THE THEN MANAGER BEGAN TRAINING ME FOR HER POSITION. SHE LEFT A YEAR LATER AND THEN I WAS PROMOTED TO MANAGER POSITION. I AM PROUD TO SAY THAT I INCREASED THE DEPARTMENTS EARNINGS BY 15-20% MOST MONTHS.

VALENTINES AND MOTHERS DAY WE WENT ABOVE AND BEYOND OUR QUOTA.

I CAN HONESTLY SAY I GAVE VONS MY ALL, I KNEW MOST OF THE EMPLOYEES THERE, I HAVE ALWAYS BEEN WELL LIKED AND GOT ALONG WITH EVERYONE, NOT JUST AT VONS BUT AT ANY OF MY PREVIOUS JOBS. I PRIDE MYSELF IN THAT.

IM VERY GOOD WITH DIVERSITY, OPEN MINDED, FLEXIBLE, TO EACH HIS OWN.

  • Supervised team of 10 staff members for events that are big for the floral departments like Valentines and Mothers Day.
  • Achieved event goals by completing ordering with accuracy and efficientcy.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • A fairly good understanding of Funds being sent such as Western Union. I was always called upon to translate for this transaction even though it was outside my department and my duties.

ALL IN ALL, I BELIEVE I AM WELL ROUNDED, KNOW A LITTLE BIT ABOUT MANY THINGS, I READ PEOPLE WELL, HAVE LOTS OF COMMON SENSE (WHICH CAN BE HARD TO COME BY) AND AM A HARD WORKER WHO TAKES PRIDE IN THEIR TASKS.

Languages

Spanish
Native or Bilingual

Interests

  • Enjoy participating in outdoor activities for overall physical and mental well-being
  • yoga
  • gym workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gardening The property where I reside is large and i have taken it over as my own (with the permission of the landlord)
  • Camping
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Participating in cultural exchange programs and homestays
  • Food Tourism
  • Wine Tasting
  • Learning new cooking techniques and expanding my culinary skills
  • Volunteering at community kitchens and food-related charities
  • Adventure Travel
  • Road Trips

Timeline

FLORAL DEPT MANAGER

Vons Grocery Store
09.2017 - 04.2025

DELI ASSOCIATE

Vons Grocery Store
05.2013 - 04.2025

CALIF STATE REGISTERED DENTAL ASST - DENTAL ASST

SIMI VALLEY DENTAL ASST PROGRAM