Carol Krohn
Pearl River,LA
Summary
Dedicated Security Officer with extensive experience at Penn National Gaming, skilled in incident reporting and Proven ability to enhance safety through vigilant patrols and effective communication, ensuring superior customer service while maintaining strict access control. Recognized for quick decision-making in emergencies, fostering a secure environment for all.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Custom Security Group, LLC
10.2023 - 08.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Penn National Gaming
09.2019 - 10.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Customer Service Representative
Davis Drugs
05.2019 - 08.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Security Officer /Cage Cashier
Louisiana Truck Stop & Gaming
08.2017 - 12.2018
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Delivery Driver
Edible Arrangements
02.2009 - 08.2011
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Education
GED -
Lone Oak High School
West Paducah, KYSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Detail-oriented
- Superior customer service
- Document management
- Dispatch
- Weapons training
- Report generation
Certification
- Licensed Security Guard
Timeline
Security Officer
Custom Security Group, LLC
10.2023 - 08.2024
Security Officer
Penn National Gaming
09.2019 - 10.2023
Customer Service Representative
Davis Drugs
05.2019 - 08.2019
Security Officer /Cage Cashier
Louisiana Truck Stop & Gaming
08.2017 - 12.2018
Delivery Driver
Edible Arrangements
02.2009 - 08.2011
GED -
Lone Oak High School
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