Assistant General Manager
Super 8 Motel
- Managed daily operations of 18 employees, ensuring high standards of service.
- Implemented strategies to enhance guest satisfaction, resulting in TripAdvisor ranking improvement from #6 to #2.
- Oversaw full breakfast operations, ensuring quality and compliance with health regulations.
- Maintained cleanliness and safety standards for guest rooms and pool area, achieving certification.
- Trained and developed staff, fostering a collaborative team environment.