Carol Lawler
Peachtree City,United States
Summary
Recent graduate and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Household Manager
Self Employed
05.2012 - Current
- Developed and implemented organizational systems to enhance productivity and reduce household waste
- Planned and executed several family relocations, overseeing logistics, budgeting, and timelines.
- Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Managed financial operations for a household of 5 members.
Volunteer
Leesburg Community Church
08.2019 - 08.2023
- Facilitated open communication between different departments, ensuring seamless coordination of guest services.
- Coordinated with other park staff members to resolve any issues related to guest services or facilities quickly and efficiently.
- Maintained detailed records of frequently asked questions for future reference and continuous improvement of guest services.
- Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Assisted with special events and programs.
Receptionist
Balfour Beatty Communities US
09.2011 - 05.2012
- Streamlined office operations by handling calls, appointments, and visitor direction
- Coordinated smooth housing transitions via meticulous management of punch board
- Boosted productivity by managing files, mail distribution, and data entry for over 1,000 homes
- Upheld security and confidentiality by accurately processing classified government documents
- Optimized time management by managing calendars for a team of 10.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered calls promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Leasing Consultant
N.A.L.S. Apartment Homes
08.2007 - 05.2011
- Increased occupancy by 10% and leased to 99.8% by developing and executing effective market strategies
- Coordinated and facilitated community events to enhance tenant satisfaction and foster a sense of community
- Managed daily operations on the property, including tenant relations, maintenance work orders, vendor operations, and lease agreements
- Maintained and updated punch board to ensure turn-key apartments were satisfactory.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Evaluated proposed policies for their potential impact on fair housing opportunities within the community.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg03.2024
Associate of Science - Marketing
University of Maryland
Baltimore, MD06.2015
Skills
- Office Administration
- Technological Proficiency
- Problem Solving
- Record Keeping
- Detail Orientation
- Microsoft Office
- Budget Planning
- Appointment Scheduling
- Activity Planning
- Special Needs Support
- Bill payment
- Tech-savviness
Personal Information
Title: FRONT OFFICE SPECIALIST
Timeline
Volunteer
Leesburg Community Church
08.2019 - 08.2023
Household Manager
Self Employed
05.2012 - Current
Receptionist
Balfour Beatty Communities US
09.2011 - 05.2012
Leasing Consultant
N.A.L.S. Apartment Homes
08.2007 - 05.2011
Bachelor of Science - Business Administration
Liberty University
Associate of Science - Marketing
University of Maryland
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