Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Work Availability
Timeline
Hi, I’m

Carol Lawson

Customer service/Remote
Branford,FL
Carol Lawson

Summary

Accomplished Personal Helper and Customer Service Specialist, adept at building strong client relationships and exceeding service expectations. Leveraged exceptional organization and empathy at Lisa Karges and One Touch Direct, enhancing client satisfaction and loyalty. Skilled in problem-solving and time management, consistently delivering personalized solutions and achieving results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Compassionate [Job Title] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, weekends and evenings. Experienced [Job Title] knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Overview

25
years of professional experience

Work History

Lisa Karges

Personal Helper
09.2019 - Current

Job overview

  • Performed shopping duties tailored to each individual''s preferences, delivering high-quality results every time.
  • Streamlined schedules for better time management, allowing clients to focus on more important matters.
  • Enhanced client satisfaction by providing personalized assistance in daily tasks and errands.
  • Assisted with personal care tasks for elderly or disabled clients, ensuring their comfort and dignity were maintained at all times.
  • Provided essential companionship to clients, fostering strong relationships built on trust and empathy.

One Touch Direct

Customer Service Representative/Inside Sales Representative
01.2018 - 04.2019

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Humana

Insurance Agent
08.2010 - 04.2019

Job overview

  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Educated clients on insurance policies and procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Bank Of America

Plus Banker in Call Center
01.2000 - 04.2010

Job overview

  • s.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Educated customers on features and benefits of banking products and services.
  • Opened, closed, and updated accounts for customers.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.

Education

USF
140 7th Avenue South St Petersburg Florida 33710

from Applied Psychology

University Overview

Dixie Hollins Adult Education Center
Kenneth City, FL

High School Diploma
06.1974

University Overview

  • Awarded student of the year
  • Honor Roll 1973-1974

Skills

  • Respectful and Compassionate
  • Problem-Solving
  • Time Management
  • Flexible schedule and availability
  • Relationship Building
  • Flexible Schedule
  • Problem-solving abilities
  • Attention to Detail
  • Multitasking
  • Reliability
  • Clear Communication
  • Decision-Making
  • Strong Ethics
  • Emotional Support

Accomplishments

Accomplishments
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Work Preference

Work Type

Part Time

Work Location

Remote

Important To Me

Work-life balancePaid sick leavePaid time offTeam Building / Company RetreatsFlexible work hoursWork from home option
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Personal Helper
Lisa Karges
09.2019 - Current
Customer Service Representative/Inside Sales Representative
One Touch Direct
01.2018 - 04.2019
Insurance Agent
Humana
08.2010 - 04.2019
Plus Banker in Call Center
Bank Of America
01.2000 - 04.2010
USF
from Applied Psychology
Dixie Hollins Adult Education Center
High School Diploma
Carol LawsonCustomer service/Remote