Carol Legerton
Post Falls,ID
Summary
Dedicated and results-oriented Office Manager with over a decade of experience. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Office Manager/Executive Assistant
Diego Desserts Inc.
01.2021 - Current
- Respond promptly to customer inquiries via phone, email, and chat, demonstrating empathy, active listening, and problem-solving skills to address issues and concerns effectively
- Managed customer accounts, including updating contact information, processing billing inquiries, and resolving account discrepancies
- Maintain up-to-date knowledge of products, services, and promotions to provide accurate information and recommendations to customers
- Supervise, providing guidance, and training, to foster a cohesive and motivated team
- Develop and maintain relationships with vendors
- Act as a liaison between employees and management, addressing concerns, resolving conflicts, and promoting a positive work environment
- Processed payroll for using Paychex & Quick books ensuring accuracy and compliance with company policies and regulatory requirements
- Managed accounts receivable and accounts payable functions, including invoicing, billing, and collections, ensuring accuracy and timeliness.
Cottage Bakery Owner
Baked With Love
04.2017 - 09.2023
- Founded and established a cottage bakery specializing in dessert tables, including pastries, cakes, and desserts
- Managed all aspects of the business, including production planning, inventory management, sales, marketing, and customer relations, to ensure smooth and efficient operations
- Built and maintained relationships with local suppliers, and artisans to source fresh, seasonal, and sustainable ingredients for use in baked goods
- Developed and executed marketing strategies to promote the bakery, increase brand awareness, and attract new customers through social media, community events, and collaborations
- Provided personalized customer service, including custom orders, special requests, and dietary accommodations, to exceed customer expectations and build loyalty
- Managed financial operations, including budgeting, pricing, cost control, and financial reporting, to maximize profitability and sustainable growth of the business
Lead Bridal Consultant
Bed Bath & Beyond
04.2012 - 05.2015
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Managed team of consultants, providing ongoing training and support to ensure consistently high-quality service for all clients.
- Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed time efficiently in order to complete all tasks within deadlines.
Skills
- Excellent Communication Skills
- Attention To Detail
- Payroll Processing
- Office Management
- Staff Supervision
- Administration Support
- Workflow Optimization
- Vendor Management
- Problem Solving
- Proficient in Microsoft Office
- Proficient in QuickBooks
- Interpersonal Relations
Languages
Spanish
Professional Working
Timeline
Office Manager/Executive Assistant
Diego Desserts Inc.
01.2021 - Current
Cottage Bakery Owner
Baked With Love
04.2017 - 09.2023
Lead Bridal Consultant
Bed Bath & Beyond
04.2012 - 05.2015