CAROL LENNOX

• Developed comprehensive procedures for processing incoming claims efficiently and effectively.
• Utilized advanced problem-solving skills to identify and resolve discrepancies in claims data.
• Provided excellent customer service by responding promptly to inquiries regarding claim status or additional information needed.
• Evaluated coverage eligibility based on policy terms, conditions, and applicable state and federal laws.
• Documented all claim information accurately and consistently according to company standards.
• Performed quality assurance checks on all outgoing documents related to processed claims.
• Utilized knowledge of insurance policies and procedures to determine coverage eligibility.
• Process Insurance claims, Claim Edits, Follow up on Insurance claim status
• Insurance Authorizations

• Managed the daily operations related to customer service, inventory management, and marketing.
• Maintained a high standard of customer service through quality assurance checks.
• Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
• Equipment operatory, Time Management, Multi Tasking, Bookkeeping, Quick Books

• Evaluated coverage eligibility based on policy terms, conditions, and applicable state and federal laws.
• Adhered to strict compliance regulations when handling sensitive customer data.
• Enter large amounts of data into various computer systems, Error correction of patient charges
• Balancing patient accounts
• Performed quality assurance checks on all outgoing documents related to processed claims.
• Documented all claim information accurately and consistently according to company standards.

• Process and scan patient satisfaction surveys
• Processed incoming requests for document scanning and ensured timely completion of assigned tasks.
• Generate department reporting
• Carefully reviewed all documents and reports for completeness and accuracy.

• Data Entry of charges and credits for the St Cloud Hospital and Centracare Plaza
• Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.
• Collaborated closely with colleagues within the organization to ensure timely completion of projects.
• Data Entry of Bad Debt accounts
• Sorting and batching charge and credit tickets
• Scanning eligibility of benefits and correspondence into Chartmaxx Part time position

Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.

• Large volume of data entry and order processing
• Customer Service Rep for a mail order catalog company
• Processed customers mail and phone orders
• Handled customer issues and complaints over the phone
• Mail room assistant
• Full time position
• Managed many incoming calls and emails per day from customers