Carol Lentz-Smith

Volunteer and Gift Shop Manager

Ascension Via Christi

01.1995 - 06.2020

Coordinated volunteer activities to enhance patient care and support operational efficiency
Assisted in special events and recognition planning for volunteers.
Maintain volunteer and of all volunteers and volunteer hours
Trained new volunteers on best practices for patient interaction and service delivery
Implemented process improvements to streamline volunteer scheduling and resource allocation
Mentored junior volunteers, fostering a collaborative environment and enhancing team performance
Collaborated with healthcare staff to ensure alignment of volunteer efforts with organizational goals
Assisted with special events and programs.
Handled cash register operations, processing transactions with accuracy and efficiency.
Collaborated with vendors to coordinate timely restocking of popular items.
Oversaw daily financial transactions, including cash handling procedures, ensuring accuracy and compliance with company policies.
Enhanced overall shopping experience by maintaining a clean, organized, and visually appealing store environment.
Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
responsible for accounts payable for gift shop and volunteer services purchases.
Coordinated volunteer schedules to ensure adequate coverage for various hospital departments.
Trained new volunteers on hospital policies, procedures, and safety protocols to ensure compliance.
Resolved customer complaints promptly and effectively, turning dissatisfied shoppers into loyal patrons.
Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
Developed strong relationships with vendors, negotiating favorable pricing and securing unique products for the gift shop.