CAROL LEON

Delivered executive-level administrative support to over 20 attorneys, including Director of Operations and Executive Director.

Managed sensitive case files and HR records with utmost discretion.

Coordinated executive calendars, meetings, and travel amidst shifting priorities.

Streamlined compliance and conflict-check processes, enhancing workflow efficiency.

Acted as primary liaison between leadership and stakeholders, managing confidential communications.

Developed organizational systems to improve decision-making and operational flow.

• Oversaw comprehensive onboarding for new hires, including documentation and technology distribution.
• Facilitated office operations, maintaining an organized environment aligned with HR best practices.

• Oversaw onboarding and training for new staff, ensuring seamless integration into compliance-heavy testing operations.
• Managed scheduling and documentation for international exam candidates, verifying ID and eligibility in line with federal requirements.
• Invigilated exams and enforced strict adherence to testing regulations, demonstrating strong attention to compliance.

• Managed licensing compliance for over 3,500 insurance agents and entities nationwide, acting as a regulatory liaison.
• Processed affiliations, terminations, and maintained accurate records to support audits and reduce compliance risk.
• Handled sensitive personal and corporate data, upholding strict confidentiality standards integral to HR functions.

• Prepared employment offer letters, managed onboarding packets, and scheduled interviews.
• Supported regional HR and operations with contract administration, budget tracking, and accounts payable.

• Facilitated hearings and managed code of conduct investigations to ensure adherence to policies.
• Coached faculty on effective conflict resolution techniques to promote a harmonious environment.
• Collaborated with legal and dispute management teams to uphold institutional policies and integrity.

• Counseled students on financing options, ensuring compliance with Department of Education regulations.