Carol Leslie
Foley,Missouri
Summary
Meticulous Billing Specialist offering 10 years of comprehensive experience in Water district. Comfortable working independently or as part of supportive team. Extensive familiarity with Incode billing software. Core competencies include billing specialist, customer service and safety coordinator.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Alliance Water Resources Inc.
Winfield, Missouri
03.2014 - Current
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Reconciled daily cash receipts with total deposits on bank statement.
- Processed and sent invoices, adjustments and credit memos to customers.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Answered customer questions to maintain high satisfaction levels.
- Managed all payments processing, invoicing and collections tasks.
Collections Agent
Client Services Inc.
St. Charles, Missouri
06.2010 - 01.2014
- Answered incoming calls from customers regarding collections inquiries.
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Initiated outbound calls to customers with delinquent accounts.
- Assisted customers with understanding their payment options.
- Monitored customer accounts for timely payments.
- Investigated and resolved discrepancies on customer accounts.
- Generated reports of past due accounts and sent to management team.
- Responded promptly and courteously to all customer inquiries via phone or email.
- Explained collection policies, procedures, and processes clearly to customers.
- Maintained accurate records of conversations with customers.
- Adhered to all applicable laws when collecting debts.
- Provided support in the resolution of escalated complaints.
- Participated in ongoing training sessions related to collections practices.
- Followed department calling scripts and procedures to optimize collections efforts.
- Identified reasons for delinquency to assist customers in resolving payment issues.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Reviewed and analyzed individual customer situations to recommend payment plans.
Collection Customer Service Representative
Afni Inc.
Saint Charles, MO
02.2007 - 03.2010
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Monitored customer accounts for changes in financial status or contact information.
- Resolved complex issues that arose during the collections process.
- Attended weekly meetings with internal departments to discuss progress on collections efforts.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Participated in training sessions related to new technologies used by the company's collections department.
- Updated account status records and collection efforts.
- Identified past due accounts and contacted account holders to arrange payment.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Contacted customers and explained debt management to encourage timely debt payments.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Resolved billing discrepancies and customer credit issues.
- Placed outbound collections calls daily to approximately [Number] account holders.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
Education
High School Diploma -
Southwest High School
Saint Louis05-1977
Skills
- Invoice Processing
- Claims Processing
- Contract Preparation
- Payment posting
Accomplishments
- Certified office professional
- Safety award for 2 years in a row
- Customer service certificate
Languages
English
Professional
References
References available upon request.
Timeline
Billing Specialist
Alliance Water Resources Inc.
03.2014 - Current
Collections Agent
Client Services Inc.
06.2010 - 01.2014
Collection Customer Service Representative
Afni Inc.
02.2007 - 03.2010
High School Diploma -
Southwest High School
Similar Profiles
Kaitlyn DivineKaitlyn Divine
Operator at Alliance Water Resources Inc.Operator at Alliance Water Resources Inc.
Eric BunchEric Bunch
Wastewater Supervisor at Alliance Water ResourcesWastewater Supervisor at Alliance Water Resources
Josh ThompsonJosh Thompson
Local Manager at Alliance Water Resources Inc.Local Manager at Alliance Water Resources Inc.