Summary
Skills
Work History
Education
Overview
Hi, I’m

Erren Shorter

Tampa,FL

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Skills

  • Scheduling
  • Excellent planner and coordinator
  • Creative problem solving
  • Leadership Skills
  • Data entry
  • Record keeping strengths
  • Microsoft Word
  • Microsoft Office
  • Microsoft Excel
  • Accounts receivable
  • Insurance verification
  • Excellent verbal and written communication skills
  • Administrative support
  • Excellent interpersonal skills

Work History

Coast Dental

Office Manager/ Accounts Receivable
03.2023 - Current

Job overview

  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Defined clear targets and objectives and communicated to other teams.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Created monthly reports detailing accounts receivable performance metrics for senior management review.
  • Ensured timely payments from clients through effective communication and proactive follow-ups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Reconciled daily AR ledger and verified proper posting.
  • Prepared bills receivable, invoices, and bank deposits.
  • Updated aging reports based on daily audits.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Expedited patient registration process by efficiently validating eligibility for various insurance plans.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
  • Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during verification process.
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.
  • Conducted regular audits of processed claims, identifying areas for improvement and making recommendations to enhance overall efficiency and accuracy.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Generated reports to track insurance verifications and claim progress.
  • Updated patient records with accurate, current insurance policy information.

Heartland Dental

Assistant Manager
07.2021 - 03.2023

Job overview

  • Cross-trained and provided backup support for organizational leadership
  • Managed timely and effective replacement of damaged or missing products
  • Developed effective improvement plans in alignment with goals and specifications
  • Educated staff on organizational mission and goals to help employees achieve success
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Processed customer adjustments to maintain financial accounts
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Educated customers about billing, payment processing and support policies and procedures
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Responding proactively and positively to rapid change
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Trained new personnel regarding company operations, policies and services.

DDS LAB

Implant Technical Support Specialist
06.2019 - 07.2021

Job overview

  • Trained or supervised other dental technicians or dental laboratory bench workers
  • Handle all incoming technical implant case calls
  • Keep record of all communication with office
  • Make outgoing calls to update office with case return dates
  • Exam incoming cases for missing opposing, bite, etc.
  • Counsel with doctors
  • Read prescriptions or specifications and examined models or impressions to determine errors
  • Actively listened to customers, handled concerns quickly and resolved escalations to consumer satisfaction
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Offering friendly and efficient service to all customers, handling challenging situations with ease
  • Order parts/Keep inventory.

Education

Land O' Lakes High School
Land O' Lakes, FL

Diploma
01.2010

Overview

14
years of professional experience

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Erren Shorter