Carol Levett
West Chester
Summary
Experienced professional with a proven track record in overseeing complex operational functions and successfully implementing process enhancements. Utilizes strong leadership skills to drive team collaboration and consistently meet organizational benchmarks. Possesses strategic planning and resource management knowledge to optimize operational performance. Known for strong problem-solving abilities, a willingness to learn, and excellent communication skills. Committed to contributing to team success and achieving positive results. Thrives on new challenges and is dedicated to advancing organizational objectives with enthusiasm and dedication.
Overview
32
32
years of professional experience
Work History
Lab Operations Manager
Industry Lab Diagnostic Partners
06.2020 - Current
- Responsible for the daily operations to support testing of human specimens in a highly complex molecular testing laboratory
- Coordinate multiple courier routes statewide and interstate for specimen transportation
- Manage fleet maintenance and safety
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Manage a team of 20 field specialists in specimen collections, processes and time sheets across multistate clients
- Oversee outgoing and incoming specimen collection supply movement for lab and clients
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Provide excellent customer service to clients regarding sample order entry and resulting reports
- Cross-functional coordination with lab management and sales management to address supply issues, product development and client relations
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assist in recruiting, hiring and training of team members.
- Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interact well with customers to build connections and nurture relationships.
Patient Support
PatientKinect, LLC
01.2020 - 06.2020
- Provided exceptional patient support, addressing concerns and answering questions regarding medications and treatments.
Administrative Coordinator/Quality Control Supervisor
General Motors
12.2017 - 05.2019
- Responsible for supporting the Plant Manager, Management and HR staff with the daily operations of the automobile aftermarket parts processing center
- Running weekly staffing and training reports, processed expense reports, coordinated fund raising, blood drive and staff appreciation events, kept management and facilities calendars, processed SAP funded projects, ordered office and warehouse supplies
- Coordinated plant move activities with remote location staffs
- Assisted Quality control staff daily by processing exception and adjustment issues
- Worked with the TKS, Outlook, Skype Mainframe and company specific systems
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Assisted in preparation of presentation materials, contributing to successful client meetings and proposals.
- Organized spaces, materials and catering support for internal meetings.
- Cultivated professional working relationships with peers and supervisors.
Office Manager
LBS Busing, LLC
06.2011 - 05.2017
- Responsible for all daily operations of student transportation to/from school and after school activities
- Handled all accounts received, payable, invoicing and bill payment
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Coordinated routes for 5+ schools for after school sporting events
- Maintained driver files for 10-15 employees
- Worked with various agencies including school districts to ensure compliance
- Responsible for reporting and disseminating payroll
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrative Coordinator
University of Cincinnati- Football Office
01.1996 - 06.2005
- Assisted Head Football Coach with daily responsibilities and provided management of all Football Office administrative staff
- Reviewed and coordinated daily schedules for the Head Coach with student athlete in office meetings with the Head Coach
- Handled all official and personal correspondence for the Head Coach
- Coordinated visits to the Football Office by professional scouting staff and media
- Communicated with other departments within the University to handle issues related to ticketing, scheduling and payroll
- Answered phone calls and responded to inquiries from parents, internal and external contacts.
- Maintained student athlete database
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Family coordination for football activities and family point of contact while coaches were out of town
- Developed charts and spreadsheets for coaching staff
Customer Service Representative
Fidelity Investments
01.1993 - 12.1995
- Provided customer service via the call center by receiving customer phone calls and providing financial information
- Processed mutual funds trades at the direction of customers in accordance with industry policies
- Studied for and obtained mutual fund trading licenses
Education
Bachelor of Urban Planning -
University of Cincinnati
08-2019
Early Childhood Education -
Blue Ash
01.1988
Skills
- Excellent customer service
- Positive
- Self-motivated
- Self-directed
- Service oriented
- Problem-solving
- Computer proficiency
- Administrative support
- Office administration
- Attention to detail
Timeline
Lab Operations Manager
Industry Lab Diagnostic Partners
06.2020 - Current
Patient Support
PatientKinect, LLC
01.2020 - 06.2020
Administrative Coordinator/Quality Control Supervisor
General Motors
12.2017 - 05.2019
Office Manager
LBS Busing, LLC
06.2011 - 05.2017
Administrative Coordinator
University of Cincinnati- Football Office
01.1996 - 06.2005
Customer Service Representative
Fidelity Investments
01.1993 - 12.1995
Early Childhood Education -
Blue Ash
Bachelor of Urban Planning -
University of Cincinnati
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