Open To Work
Carol Lewis
Minneapolis
Summary
Customer service professional with exceptional communication skills and a track record of building rapport with diverse clientele. Expertise in active listening and conflict resolution, leading to enhanced customer satisfaction and loyalty. Proven ability to deliver exceptional service and improve guest experiences through teamwork and attention to detail.
Overview
20
20
years of professional experience
Work History
Volunteer Artist
CommonBond Communities
St. Paul
01.2022 - 06.2026
- Cultivated creativity and social connections through life skill-building programs led by professional teaching artists.
- Focused on developing artistic mastery in participants to enhance overall engagement.
- Emphasized life learning skills as a foundation for artistic expression and collaboration.
Guest Service Representative
Region's Hospital
St. Paul
06.2017 - 06.2022
- Answered questions warmly and efficiently to enhance patient and guest experience
- Guided visitors to specific locations to ensure smooth navigation and timely access to services
- Directed and trained volunteers to support hospital operations and improve guest engagement
- Ensured safety standards for staff and visitors
Retail Sales Associate Cashier
Minneapolis St Paul Airport /Duty Free
St Paul
05.2014 - 05.2017
- Processed customer transactions accurately in a high-volume airport duty-free shop, ensuring prompt service and customer satisfaction.
- Collaborated with team members to enhance store presentation and cleanliness.
- Assisted customers in locating items within the store.
- Organized merchandise in the store for easy access by customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
Washburn High School Parent Volunteer
Minneapolis Public Schools
Minneapolis
09.2006 - 06.2010
- Collaborated with teachers to enhance classroom activities and learning initiatives, fostering a supportive educational environment.
- Organized events that increased student engagement and strengthened community involvement.
- Facilitated communication between parents and school administration, resolving issues to improve parent satisfaction.
Education
Certificate of Technical Studies - Medical Office/Healthcare Technician Training
Avivo Technical And Educational Center
Minneapolis, MN06-2017
Bachelor of Arts - Sociology
University of Illinois Chicago
Chicago, IL06-1977
Skills
- Active listening
- Effective communication
- Computer literacy
- Organizational skills
- Quick learning
- Time management
- Team collaboration
- Attention to detail
- Continuous learning
- Independent and teamwork
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Volunteer Artist
CommonBond Communities
01.2022 - 06.2026
Guest Service Representative
Region's Hospital
06.2017 - 06.2022
Retail Sales Associate Cashier
Minneapolis St Paul Airport /Duty Free
05.2014 - 05.2017
Washburn High School Parent Volunteer
Minneapolis Public Schools
09.2006 - 06.2010
Certificate of Technical Studies - Medical Office/Healthcare Technician Training
Avivo Technical And Educational Center
Bachelor of Arts - Sociology
University of Illinois Chicago