Carol Linda Brown
Truist
Bel Air,MD
26
years of professional experience
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Work History
Bank Teller
7 Years- Processed cash deposits, withdrawals, and transfers with accuracy while following branch balancing procedures.
- Verified customer identity and handled transactions in compliance with banking policies and security standards.
- Resolved routine account inquiries, providing clear guidance on balances, fees, and service options.
- Reconciled cash drawers daily, identifying discrepancies and maintaining accurate end-of-day totals.
- Maintained organized teller station, ensuring secure handling of cash, documents, and sensitive customer information.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Customer Service Cashier
5 Years 1 Month- Processed POS transactions accurately, handling cash, card, and voucher payments.
- Resolved customer queries promptly, maintaining courteous service at checkout.
- Balanced tills, verified cash drawers, and reported discrepancies quickly.
- Assisted with refunds, exchanges, and price queries according to store procedures.
Cafeteria Manager
14 Years- Supervised cafeteria staff, assigning daily tasks and maintaining smooth meal service operations.
- Monitored food safety, sanitation, and health code compliance throughout kitchen and serving areas.
- Coordinated meal production, ensuring balanced portions and timely service for students and staff.
- Managed inventory, ordering, and stock rotation to reduce shortages and waste.
- Trained cafeteria employees on equipment use, serving procedures, and sanitation standards.
Education
High School Diploma
- Professional Development; Management Course 30 Credits 2009-2010
Skills
Attention to detail
Professionalism and courtesy
Money handling
Deposit and withdrawal management
Transaction processing
Listening and comprehension
Customer relationship development
Timeline
Bank Teller
Truist
09.2019 - 09.2026Read More
Customer Service Cashier
Shoprite Forest Hill
08.2014 - 09.2019Read More
Cafeteria Manager
Baltimore County Public Schools
09.2000 - 09.2014Read More
Parkville High School
High School Diploma
Read More