Carol Logan
Tallahassee ,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tech Support Agent
Concentrix INC
11.2023 - Current
- Apple Tech Support project, inbound calls for IOS and any apple product, outbound calls for troubleshooting steps, email customers.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
Truck Driver
Big Chief Trucking
07.2020 - 07.2022
- Truck Driver delivering cut lumber/flatbed to job sites, Customer service at shipping and receiving point, Government Log keeping daily, pre trip inspections for safety.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Truck Driver (OTR) owner
BH Logistics
12.2019 - 07.2020
- Otr flatbed, Dot logs and regulations, Strap chain tarp loads, Conventional tractor w flatbed 48'.
Truck Driver Class A
US 1 Logistics
09.2019 - 11.2019
Truck Driver Class A
Forward Air
05.2019 - 09.2019
- Drop n hook otr van air freight.
Straight Truck Driver
Expediter Services
04.2019 - 05.2019
- Straight truck otr custom critical 26'.
Work from Home Customer Service Representative
Teleperformance
06.2017 - 04.2019
- Apple Tech Support, Mac T1 supervisor, Customer satisfaction/retention, Online screen share to help guide customers, Worked on all Apple related products.
At home agent
TTECH HOLDINGS
09.2016 - 06.2017
- Answering inbound calls for CHSA and FSA accounts
- Billing, account info such as amount of direct deposit into the FSA OR CHSA accounts, uploading medical document and hippo trained.
Owner Operator
GIRL POWERED TRUCKING
01.2008 - 01.2016
- Following Government guidelines, Safety, Customer Service, Logs, Loading and Unloading flatbed.
Education
Certificate - Legal Specialist
MTI BUSINESS COLLEGE
Sacramento, CA1987
High school diploma or GED -
Independence High School
Placerville, CA1983
Skills
- OTR
- Flatbed
- CDL
- Class A
- Tractor-Trailer
- Route Driving
- Tanker Experience
- Technical Support
- Customer retention (10 years)
- Delivery Driver Experience
- Shuttle Driving
- Technical support
- English
- Communication skills
- Computer skills
- Complaint Handling
- Network Troubleshooting
- Remote Support
Certification
- Tanker endorsement
- CDL
- Driver's License
- Air Brake Endorsement
- CDL A
- X Endorsement
Additionalinformation
1983, Luthern Christian School, Lancaster, CA, 3 years, legal specialist, Real Estate
Personal Information
Authorized To Work: US
Timeline
Tech Support Agent
Concentrix INC
11.2023 - Current
Truck Driver
Big Chief Trucking
07.2020 - 07.2022
Truck Driver (OTR) owner
BH Logistics
12.2019 - 07.2020
Truck Driver Class A
US 1 Logistics
09.2019 - 11.2019
Truck Driver Class A
Forward Air
05.2019 - 09.2019
Straight Truck Driver
Expediter Services
04.2019 - 05.2019
Work from Home Customer Service Representative
Teleperformance
06.2017 - 04.2019
At home agent
TTECH HOLDINGS
09.2016 - 06.2017
Owner Operator
GIRL POWERED TRUCKING
01.2008 - 01.2016
- Tanker endorsement
- CDL
- Driver's License
- Air Brake Endorsement
- CDL A
- X Endorsement
Certificate - Legal Specialist
MTI BUSINESS COLLEGE
High school diploma or GED -
Independence High School
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