Carol Lopez-Woodson
Tampa,Florida
Summary
Committed advocate for diversity dedicated to advancing inclusive work environments. Possesses a keen understanding of the nuances and sensitivities involved in spearheading corporate-wide culture transformation, fostering positive change. Demonstrates engagement, intuition, and collaborative leadership style, building strong and credible relationships at all levels. Innovative change agent with a strategic and analytical mindset, known for flexibility and drive to execute multiple projects with integrity and a commitment to excellence.
Overview
20
20
years of professional experience
Work History
Premium Sales & Services Agent
Delta Air Lines, Inc
01.2023 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Became part of the Million Dollar sales club in my first year at Delta.
- Spearheaded several projects through Delta's Business Resource groups. Including being EQUAL City Representative for Tampa, Southeast Hub Leader for GreenUp,an elected member of Tampa CEC Safety Committee, and being a integral member of ADELANTE, BOLD (as an ally), and ABLE.
Associate Director of Health Services and Practice Manager
Commonsense Childbirth Inc
09.2021 - 12.2022
- Led teams of up to 50 personnel, supervising daily performance as well as training and improvement plans.
- Reviewed, created process, implemented and oversaw billing process, issues, and challenges
- Created and implemented payment plans for TBP, TBPE, and EAC
- Supported self-pay patient program contracts as requested by patient and staff: respond to all self-pay patient contract requests in a timely manner, coordinate patient needs with the team
- Oversaw and approved price reductions to adhere to The JJ Way philosophy and Commonsense Childbirth Inc
- Gained knowledge of third-party insurance, and familiarity with insurance plan types; HMO, PPO, POS, and Indemnity
- Designed and established effective revised billing processes, clinical revenue cycle processes and clinical accounts receivable
- Applied complex analysis and interpretation in order to assess issues involved in the financial and technical aspects of medical practice revenue management, including coding, billing, reimbursement and collections metrics, policies and procedures
- Scheduled and led monthly account reviews to go through patient audits and invoicing with the patient and monthly claims review and prepare monthly claims reports for the business
- Prepared periodic and/or as requested status reports that quantitatively and qualitatively inform department progress and results
- Generate and delegate tasks for billing, clinical revenue services, clinic and administrative team members as needed
- Prepared and outlined roles, training, policy and procedures regarding ongoing billing and clinical revenue cycle management
- Reviewed and negotiated all insurance contracts
- Followed all security policies and procedures set in place including but not limited to HIPAA compliance, Protected Health Information (PHI), Medicare, Medicaid Fraud and Abuse regulations.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Business Tax Adviser/Account Manager
1-800Accountant
02.2020 - 03.2020
- Conducted consultations with prospects over the phone
- Outbound calling to educate and inform small-business owners about tax and accounting information that will help their business succeed
- Explored their needs to match with the correct accounting solution at the right time
- Outbound dialing to leads to schedule consultations
- Followed up with potential leads.
Sales Manager
Ace Travel Group Holdings
08.2019 - 02.2020
- Achieved growth and hit sales targets by successfully managing the sales team
- Designed and implemented a strategic business plan that expanded the company's customer base
- Owned recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Presented sales, revenue and expenses reports and realistic forecasts to the management team
- Identified emerging markets and market shifts while being fully aware of new products and competition status.
Software Automation Engineer
Kalilo Consulting
01.2018 - 06.2019
- Contract with RHA Health Services, LLC
- Evaluated automated scripts and testing needs
- Proficient in Test Automation using UFT (Formerly QTP) and Selenium Tools
- Automated Web Application Testing using Selenium WebDriver with TestNG framework
- Well versed with Handling Elements in Selenium WebDriver
- Wrote Test cases using Element locators, WebDriver methods, C# (some Java) programming features and TestNG Annotations
- Executed Selenium Test Cases and reported defects
- Experienced in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid
- Expertise in implementation of Automation framework using Selenium.
Software Developer
Cook Systems, Inc
07.2017 - 01.2018
- FastTrack'd Trainee
- May 2017 - July 2017
- Developed software applications using various programming languages and frameworks
- Collaborated with team members to design and implement solutions
- Conducted testing and debugging of software applications.
Small Business Sales
ADT
11.2016 - 05.2017
- Built strong business-to-business relationships
- Developed solutions and articulated the value of ADT solutions to potential customers
- And worked to generate new business while also growing existing customer accounts
- Self-generate leads, convert those leads to customers, develop existing accounts and close sales quickly.
Business Development Manager/ Founder
Fit For U
12.2009 - 10.2016
- Responsible for developing and maintaining commercially productive relationships with both new and old clients
- In charge of identifying sales leads and of making the most out of every opportunity to increase revenue and profitability
- In charge of social media marketing
- Replying to all customer inquiries in a timely and accurate manner
- Completing all documentation and administrative records
- Developing and maintaining a database of all contacts
- Helped design, code and test FitStateU.com
- Implemented a social marketing campaign to increase outreach.
Online Sales Specialist
Gamestop Corporate
10.2015 - 03.2016
- Prepared, priced, photographed and listed products for online sale
- Answered customer emails and phone calls
- Managed inventory and created product descriptions that drove sales
- Attended and led sales meetings
- Stayed abreast of new products, features and market trends to accurately post and market products
- Worked collaboratively to resolve issues, enhance services, and drive sales
- Collaboratively worked with others throughout operations to achieve or exceed department objectives; assisted in and led special projects as directed.
Certified Personal Trainer
Crunch Fitness
11.2012 - 05.2013
- Conducted fitness consultations and assessments
- Developed individualized programs that ensured client safety and enhancement of personal fitness goals
- Assisted, monitored and instructed clients by ensuring safe and effective use of gym equipment and weight machines
- Helped motivate clients to achieve their fitness goals
- Sold DotFit nutritional products
- Led group training classes
- Led sales team and personal trainer group.
Bank Teller
Wells Fargo
03.2011 - 10.2011
- Processed customer transactions within established guidelines and with a high degree of accuracy
- Identified and made sales referrals, recommended alternate channels, cross-sold bank services and products for Wells Fargo partners
- Duties included merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop
- Reached individual and team goals.
Corporate Receptionist/Office Manager
Cleburne Tire Shop
04.2009 - 01.2010
- Managed, scheduled, coordinated office functions and activities for the office
- Monitored achievement of sales objectives and key performance indicators
- Reviewed and tracked daily sales reports
- Prepared monthly sales summaries and reports
- Followed up on customer calls and complaints
- Compiled internal and external customer communications
- Controlled expenses and prepared expense reports
- Assisted with preparation and tracking of annual budget.
Corporate Receptionist/Office Manager
Able Tire Company
05.2004 - 08.2008
- Received phone calls, determined the nature of the calls and directed callers to the appropriate department
- Successfully arranged appointments between clients and employees
- Responsible for typing memos, reports and other correspondence
- Took detailed messages for each person called upon, including name, time of call and nature of business
- Received and distributed mail and messages to appropriate departments and employees
- Created a filing system
- Learned how to create and implement sales contracts.
Education
Bachelor of Science - Information Technology - IT Management
Purdue Global University
West Lafayette, IN02.2025
Skills
- New Business Development
- Bilingual: Spanish
- Training Design, Development and Delivery
- Process Improvement
- Diversity, Equity and Inclusion
- Territory Management
- Strategy Development and Implementation
- Direct Sales/Account Management
- Recruit, Hire and Develop High Performance Teams
- Microsoft Office Suite
- Interpersonal and Relationship Building at all levels
- Google Office Suite
- Extensive presentation and facilitation skills
- Salesforce
- Strong Analytical and research skills
- AthenaNet (athenaOne)
- Problem-solving skills
- Conflict Resolution
- Organizational Skills
- Customer Complaint Resolution
- Schedule Management
- Sales strategy development
- Contract Negotiations
- Professional Networking
- Salary Determination
- Analytical Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Premium Sales & Services Agent
Delta Air Lines, Inc
01.2023 - Current
Associate Director of Health Services and Practice Manager
Commonsense Childbirth Inc
09.2021 - 12.2022
Business Tax Adviser/Account Manager
1-800Accountant
02.2020 - 03.2020
Sales Manager
Ace Travel Group Holdings
08.2019 - 02.2020
Software Automation Engineer
Kalilo Consulting
01.2018 - 06.2019
Software Developer
Cook Systems, Inc
07.2017 - 01.2018
Small Business Sales
ADT
11.2016 - 05.2017
Online Sales Specialist
Gamestop Corporate
10.2015 - 03.2016
Certified Personal Trainer
Crunch Fitness
11.2012 - 05.2013
Bank Teller
Wells Fargo
03.2011 - 10.2011
Business Development Manager/ Founder
Fit For U
12.2009 - 10.2016
Corporate Receptionist/Office Manager
Cleburne Tire Shop
04.2009 - 01.2010
Corporate Receptionist/Office Manager
Able Tire Company
05.2004 - 08.2008
Bachelor of Science - Information Technology - IT Management
Purdue Global University
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Quijuana AndersonQuijuana Anderson
Insurance Sales Agent at HPONEInsurance Sales Agent at HPONE