Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Lugar

Pittsburgh,PA

Summary

Dynamic Unit Secretary with proven expertise at AC Dental Medicine, enhancing office productivity through efficient patient scheduling and meticulous medical billing. Skilled in managing high call volumes while ensuring HIPAA compliance and patient data confidentiality. Recognized for exceptional customer service and strong organizational abilities, streamlining patient flow and improving overall operational efficiency.

Overview

34
34
years of professional experience

Work History

Unit Secretary

AC Dental Medicine
10.1991 - Current
  • Provided information for patient admissions and discharges to foster timely processing.
  • Enhanced office productivity by handling high volume of callers per day.
  • Processed lab paperwork and requests according to physicians' orders.
  • Managed incoming calls and directed to appropriate department.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Assisted with medical coding and billing tasks.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

CRMA - Medical Assistant

Western School of Health And Business
Pittsburgh, PA
06-1989

Skills

  • Follow-up appointment scheduling
  • Medication stock orders
  • Lab test documentation
  • Patient database updates
  • Patient chart maintenance
  • Medical billing protocol
  • Patient data confidentiality
  • Telephone reception
  • Medical records management
  • HIPAA compliance
  • Patient reception
  • Outpatient care
  • Patient scheduling
  • Conflict resolution techniques
  • Appointment scheduling
  • Professional telephone etiquette
  • Insurance verification
  • Strong organization
  • Medical records maintenance
  • Call light responses
  • Payment collection
  • Incoming call management
  • Incoming call reception
  • Phone reception
  • Medical transcription
  • Patient records maintenance
  • Account management
  • Medical billing and coding
  • Appointment setting
  • Electronic recordkeeping
  • Training and coaching
  • Document management
  • Medical terminology proficiency
  • Customer service
  • Medical billing
  • Healthcare resource coordination
  • Insurance claims
  • Patient appointment coordination

Timeline

Unit Secretary

AC Dental Medicine
10.1991 - Current

CRMA - Medical Assistant

Western School of Health And Business

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